Customer Experience Specialist : Automotive

Asource Recruitment; Johannesburg; On-site; ZAR 30 000 - 60 000; Full time

Job summary

Ein innovatives Unternehmen sucht einen Customer Experience Specialist, der für die Entwicklung und Verwaltung von Kundenbindungsprogrammen verantwortlich ist. In dieser spannenden Rolle sind Sie dafür zuständig, kreative Strategien zu entwickeln, um das Engagement der Kunden zu steigern und langfristige Beziehungen aufzubauen. Sie werden auch für die Planung und Durchführung von Kundenveranstaltungen verantwortlich sein, die darauf abzielen, die Markenloyalität zu fördern. Wenn Sie eine Leidenschaft für Kundenbindung und Markenentwicklung haben, ist dies die perfekte Gelegenheit für Sie, Ihre Fähigkeiten in einem dynamischen Umfeld einzusetzen.

Qualifications

• 2-5 Jahre Erfahrung in Marketing oder Markenkoordination.
• Fähigkeit, mehrere Prioritäten zu managen und kreative Strategien zu entwickeln.

Responsibilities

• Entwicklung und Verwaltung eines Kundenbindungsprogramms für die Marke.
• Planung und Durchführung von Kundenveranstaltungen zur Steigerung des Engagements.
• Verwaltung aller täglichen Aktivitäten zur Unterstützung der Kundenbindungsprogramme.

Skills

Kommunikationsfähigkeiten

Projektmanagement

Präsentationsfähigkeiten

MS Office Suite

Education

Bachelor in Marketing oder verwandtem Bereich

Job description

We are looking for a Customer Experience Specialist for Omoda to oversee the customer operating and customer loyalty programmes and events

POSITION INFO :

To be successful in this role, the ideal candidate is to be mainly responsible for the customer operations department, responsible for building customer operation and customer loyalty programmes for the Brand. He / she will need a creative skillset which enables them to brainstorm new initiatives.

Ultimately, the candidate will ensure that their area of responsibility meets and exceeds the expectations of our business objectives and contributes to the company’s success in the long run.

Responsibilities :

Development and management of a customer loyalty programme for the brand and create lifetime value through the programme.

Evaluate the performance of the programmes and investigate opportunities to recommend promotions and strategies that drive member engagement (e.g., ROI, new member acquisition and activation goals).

Planning and execution of customer events. Support with project and event executions for the Brand.

The organisation''s completion of both online and offline customer activities

Set up a scoring system for customers to recommend potential customers to purchase cars.

Manage all day-to-day activities associated with the overall success and growth of assigned loyalty programmes and customer events.

Completion of dealer instruction manuals.

Recruitment of new customers and brand ambassadors for the brand

Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, and actions taken in collaboration with the customer care department.

Track and compile regular user analysis data based on sales information (customer portrait analysis, customer demand analysis)

Dealer customer operation support (activity guidebook, execution guide)

Develop long-term customer operation strategy output and adjustment, coordinate with Brand and aftersales department. Support in marketing strategy by providing ideas based on customer analysis.

Requirements :

• 2 - 5 years'' experience in marketing / brand coordination

Skills :

• Excellent written and verbal communication skills.
• Ability to manage multiple priorities.
• Presentation skills and MS Office suite skillset.