Customer Experience Manager

Chosen Online; Rosebank; On-site; ZAR 300 000 - 600 000; Full time

Job summary

An established industry player is looking for a Customer Success Manager with a strong technical sales background. This role focuses on driving platform adoption and upselling services while ensuring client success. You will engage with numerous clients, analyze usage metrics, and develop tailored strategies to enhance platform utilization. The company values collaboration and empowers employees to make impactful decisions, making it an exciting environment for problem-solvers who thrive on responsibility. If you have the technical expertise and sales acumen to excel in this role, this opportunity is perfect for you.

Benefits

Provident Fund

Discovery Medical Aid

Gym

Subsidised home fibre

Company laptop

Basic Salary

Commission

Qualifications

• Extensive experience in technical sales and closing deals with C-level executives.
• Strong technical background as a solution architect or integration specialist.

Responsibilities

• Engage with clients to analyze usage patterns and develop strategies for platform utilization.
• Conduct meetings and presentations to assess client satisfaction and uncover new opportunities.

Skills

Technical Sales

Client Engagement

Presentation Skills

Problem-Solving

Detail Orientation

Workflow Analysis

Education

Degree

Tools

.NET

SQL

C#

Azure DevOps

GitHub

Job description

Customer Success Manager - Technical Sales Specialist

We are seeking an experienced technical sales professional to join our team as a Customer Success Manager. This role combines deep technical knowledge with strong sales acumen to drive platform adoption, upsell services, and ensure client success.

Role Overview

As our Customer Success Manager, you will be responsible for engaging with over 200 clients annually, analyzing their usage patterns, and developing strategies to increase platform utilization and revenue. Your primary focus will be on understanding client workflows, identifying new opportunities, and closing deals at the executive level.

Key Responsibilities

• Conduct in-depth analysis of client usage metrics and categorize accounts based on risk, utilization, and upsell potential.
• Execute a systematic approach to client engagement, including:
• Meetings with current users to assess satisfaction and needs.
• Presentations to business unit heads to uncover new opportunities.
• Develop and implement tailored strategies to boost platform usage and upsell services/subscriptions.
• Perform thorough due diligence on each client's implementation and business requirements.
• Create and maintain a meticulous system for tracking client interactions and sales progress.

Ideal Candidate Profile

We are looking for a seasoned professional with:

• Extensive experience in technical sales, particularly in closing deals with C-level executives.
• Strong technical background, preferably as a solution architect or integration specialist.
• Ability to analyze and understand workflows independently.
• Meticulous attention to detail and excellent organizational skills.
• Self-driven problem-solving mindset with the ability to develop and execute strategies autonomously.
• Polished presentation skills and professional demeanor.

Technical Requirements

• Basic understanding of tech stack (.NET, SQL, C#, Open Source).
• Ability to analyze workflows and provide technical solutions without extensive support.
• Completion of certification course (desired).

Compensation

We are looking to fill this position urgently but are committed to finding the right candidate. If you believe you have the technical expertise, sales acumen, and drive to excel in this role, we encourage you to apply.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Desired Skills:

• DevOps
• Presales
• Technical Account Management
• Solutions Architect
• Customer Success Manager
• Workflows
• C#
• SQL

Desired Qualification Level:

• Degree

About The Employer:

What We Do
We help businesses seamlessly integrate data across applications and services, enabling them to focus on their core operations. Using our low-code visual designer, prebuilt connectors, and innovative DevOps approach, we simplify integration challenges.

What It's Like to Work Here
We value persistence, autonomy, and collaboration in small teams. Success here means embracing challenges - whether it's creating a new connector or optimizing performance. We empower team members to make impactful decisions, fostering a sense of ownership in the company's success. Developers often work across multiple areas of the platform, gaining exposure to diverse projects.

We hire individuals who are problem-solvers, thrive on responsibility, and enjoy seeing complex solutions come to life. While technical expertise is important, effective communication is equally valued.

Our Tech Stack:
Platform is built on .NET 8 and operates on Azure public clouds in South Africa, Europe, and the US, with on-premise deployment options available. Key Azure services include VMs, Azure Storage, Key Vault, and App Gateway. Workflows built are stored in GitHub for transparency and control. Our development tools include Visual Studio and VS Code. Code is managed via GitHub with CI/CD pipelines powered by Azure DevOps and extensive use of Terraform for infrastructure automation.

Employer & Job Benefits:

• Provident Fund
• Discovery Medical Aid
• Gym
• Subsidised home fibre
• Company laptop
• Basic
• Commission