Customer Experience Manager

Tyron Consultancy; Paarl; On-site; ZAR 480,000 - 720,000; Full time

Job summary

A leading consultancy in Paarl seeks a Customer Experience Manager to enhance customer journeys and streamline operations. This role demands a proactive leader with extensive experience in logistics and customer service, capable of managing multiple projects and priorities in a fast-paced environment.

Qualifications

• Minimum 5 years in customer service or operations management.
• Fluent in Afrikaans & English.
• Experience in e-commerce or retail, with knowledge of luxury brands.

Responsibilities

• Oversee end-to-end order management and customer service.
• Coordinate with various departments on seasonal projects.
• Ensure high-quality execution across operational touchpoints.

Skills

Customer-facing communication

Problem-solving

People management

Cross-functional collaboration

Project management

Job description

Customer Experience Manager job vacancy in Paarl.

Our client in the Boland is looking for an experienced and detail-oriented Customer Experience Manager to oversee end-to-end order management, customer service, packaging innovation, and team coordination across various departments and seasonal projects.

This role is crucial in ensuring seamless customer journeys, efficient internal processes, and high-quality execution across all operational touchpoints.

Minimum Requirements:

• Minimum 5 years of experience in operations, logistics, or customer service management
• Demonstrated excellence in customer-facing communication, both written and verbal.
• Fluent in Afrikaans & English
• Previous experience in e-commerce or retail field a plus
• Thorough understanding of luxury brands within the retail space
• Strong people skills and problem-solving skills
• Leadership and management capabilities
• Experience working cross-functionally with warehousing, fulfilment, marketing and customer service teams
• Ability to manage multiple projects and priorities in a fast-paced environment
• Available over certain weekends and public holidays