Customer Experience Leader - Hybrid Role & Impact

Placements24; Mtubatuba Local Municipality; Hybrid; ZAR 300,000 - 420,000; Full time

Benefits offered by this job

Hybrid work model

Competitive salary package

Medical aid contributions

Retirement fund contributions

Travel allowances for site visits

Team-building activities

Wellness programs

Advancement opportunities

Job summary

Placements24 is seeking a Customer Experience Champion in Richards Bay, KwaZulu-Natal. The role combines in-office collaboration with remote work days to deliver outstanding service and strengthen customer relationships.

You will engage customers, resolve issues, and contribute to improving the overall journey across touchpoints. A hybrid setup supports a flexible approach and growth within the company.

Qualifications

• Proven experience in customer service or customer success.

Responsibilities

• Engage with customers to understand needs and provide tailored solutions.
• Handle inquiries, complaints, and feedback with professionalism and empathy.
• Develop strategies to enhance the customer experience across all touchpoints.
• Collaborate with internal teams to ensure a seamless customer journey.
• Analyze customer data and feedback to identify trends and improvements.
• Act as primary contact for key accounts, fostering strong relationships.
• Troubleshoot and resolve customer issues promptly and effectively.
• Proactively seek opportunities to add value and exceed expectations.
• Train and mentor other team members on customer experience best practices.
• Contribute to the development of customer service policies and procedures.

Skills

Customer service

CRM software

Communication skills

Problem solving

Relationship building

Team collaboration

Education

Bachelor's degree in Business Administration, Marketing, or related field

Tools

CRM platforms

Job description

Placements24 is seeking a Customer Experience Champion in Richards Bay, KwaZulu-Natal. The role combines in-office collaboration with remote work days to deliver outstanding service and strengthen customer relationships.

You will engage customers, resolve issues, and contribute to improving the overall journey across touchpoints. A hybrid setup supports a flexible approach and growth within the company.