Customer Experience Internship: Onboarding & Client Care

Company : AVBOB; Akasia; On-site; ZAR 45,000 - 78,000; Full time

Job summary

AVBOB in South Africa is seeking an intern to deliver a positive client service experience at branch level. You will manage inquiries, document outcomes, escalate complex issues to supervisors, and assist clients with onboarding onto the AVBOB Member Rewards Programme.

As an intern, you will build relationships, maintain client records, and identify service improvements based on feedback. This role offers exposure to customer-centric processes and development opportunities within a historic,

Qualifications

• Bachelor-level or higher qualification required.
• Degrees listed cover finance, accounting, information systems, marketing, and business administration.
• Industry-standard business and financial understanding expected.

Responsibilities

• Delivering a positive and professional client service experience to branch customers.
• Managing client inquiries at branches and documenting activities and outcomes.
• Escalating customer complaints or complex queries to supervisors and Member Value Manager in a timely manner.
• Providing clients with onboarding assistance onto AVBOB Member Rewards Programme.
• Building positive client relations by checking in regularly and following up on active processes.
• Maintaining client records and documenting processes.
• Identifying potential client services concerns through post-service surveys and facilitating proactive interventions.
• Staying updated on trends in client services and assisting the team to leverage these trends.
• Recommending product improvements based on client feedback.

Education

Financial Degree

Accounting/Economics Degree

BSc Information Systems

Marketing Management Degree

Business Administration Degree

Job description

AVBOB in South Africa is seeking an intern to deliver a positive client service experience at branch level. You will manage inquiries, document outcomes, escalate complex issues to supervisors, and assist clients with onboarding onto the AVBOB Member Rewards Programme.

As an intern, you will build relationships, maintain client records, and identify service improvements based on feedback. This role offers exposure to customer-centric processes and development opportunities within a historic,