Customer Experience (CX) Agent – Basic Understanding of US Property Market

Boomerang BPO; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A customer service company in Cape Town is seeking a proactive CX Agent to deliver top-tier customer experiences. The ideal candidate will have 1-2 years in customer service and a basic understanding of the US property market. Responsibilities include engaging with customers via phone, email, and chat, addressing inquiries, and updating customer information accurately. This role offers competitive salary and growth opportunities within the team.

Benefits

Competitive salary with benefits

Opportunities for growth

Comprehensive training

Qualifications

• Minimum 1-2 years of experience in customer service or a related CX role.
• Basic knowledge of the US property market, including interest rates and buying/selling processes.
• Strong communication skills, both verbal and written.

Responsibilities

• Engage with customers over phone, email, and chat.
• Address customer inquiries using foundational property market knowledge.
• Record and update customer information accurately.

Skills

Customer engagement

Communication skills

Basic property market knowledge

Job description

Overview

If you’re a customer service professional with an interest in property and enjoy helping people, we’d love to hear from you!

Apply now with your CV and join us in delivering top-tier customer experiences in a fast-growing industry.

Location

Wynberg Cape Town, South Africa

About The Role

We’re looking for a proactive and customer-focused CX Agent to join our team. This role requires a CX professional with a basic understanding of the US property market, including an awareness of interest rates and property-related terms. As the first point of contact, you’ll engage with customers, confidently carrying initial conversations and providing excellent service.

Key Responsibilities

• Engage with customers over phone, email, and chat to provide a seamless and positive experience
• Use your foundational knowledge of the US property market to address basic customer inquiries and guide conversations
• Record and update customer information accurately in the system
• Collaborate with internal teams to ensure customer needs are met efficiently

Qualifications / Requirements

• Minimum 1-2 years of experience in customer service or a related CX role
• Basic knowledge of the US property market, including terms related to interest rates and buying/selling processes
• Strong communication skills, both verbal and written
• Ability to handle initial property-related queries and maintain a professional tone

Benefits

• Competitive salary with benefits
• Opportunities for growth within a supportive and dynamic team
• Comprehensive training to strengthen property market knowledge