Customer Experience Consultant

Findojobs South Africa; KwaZulu-Natal; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading logistics company is seeking a Customer Experience Consultant in Durban, South Africa. This role involves managing customer communication, case management, and fostering strong relationships. The ideal candidate has at least 2 years of customer service experience in freight forwarding, excellent communication skills, and a customer-centric mindset. Fluency in English and good knowledge of MS Excel are essential.

Qualifications

• At least 2 years’ experience in customer service in freight forwarding and logistics.
• Good knowledge of MS Excel and experience working with multiple systems.
• Fluency in English is a must.

Responsibilities

• Manage customer communication channels and respond to inquiries effectively once customers are onboarded.
• Handle case management, including tracking, resolving, and escalating customer issues.
• Support customer onboarding processes and maintain strong customer relationships.

Skills

Customer-centric mindset

Problem-solving skills

Critical thinking skills

Excellent interpersonal skills

Experience in customer service

Fluency in English

Teamwork

Tools

MS Excel

Job description

Customer Experience Consultant (JL2)

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join our team in Durban, South Africa.

WHAT WE OFFER :

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together.

Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

Key Responsibilities :

• Manage customer communication channels and respond to inquiries effectively once customers are onboarded
• Handle case management, including tracking, resolving, and escalating customer issues as needed
• Support customer onboarding processes and maintain strong customer relationships
• Manage contracts and resolve disputes with customers and other stakeholders
• Perform skilled technical, administrative, or operational tasks to support team operations
• Work independently within defined guidelines, applying standards while resolving problems
• Execute specialized work based on job-related training and practical experience
• Follow standardized work routines and escalate non-routine or complex issues to supervisors or more experienced colleagues
• Continuously adapt and learn to improve productivity and customer satisfaction

WHO WE ARE LOOKING FOR :

Someone with :

At least 2 years’ experience in customer service in freight forwarding and logistics.

Customer-centric mindset.

Good knowledge of MS Excel and experience working with multiple systems.

Fluency in English is a must.

Problem-solving and critical thinking skills.

Teamwork and team mindset.

Excellent interpersonal and communication skills.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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