Customer Experience Agent (Maternity Cover contract)

Pargo; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A logistics startup in Cape Town seeks a Customer Experience Agent to support client inquiries and ensure excellent customer service. This role involves handling queries, resolving complaints, and collaborating with the team. Candidates should have a National Senior Certificate and experience in customer support. Join a dynamic team and contribute to disrupting the ecommerce landscape in South Africa.

Benefits

Valuable learning opportunities

Competitive remuneration

Fun team activities

Qualifications

• Detail-oriented, energetic execution machine.
• Experience in a customer support environment is required.
• Comfortable using computers and CRM software.

Responsibilities

• Maintain a positive, empathetic, and professional attitude toward customers.
• Respond promptly to customer inquiries.
• Acknowledge and resolve customer complaints.

Skills

Customer support experience

Ability to stay calm under pressure

Proficiency with CRM software

Detail-oriented

Energetic execution

Education

National Senior Certificate (Gr 12) or equivalent

Tools

Google Sheets

Job description

We are hiring! We are looking for a smart, innovative Customer Experience Agent to join our team and help us ensure that our customers have a consistently excellent and delightful experience whenever they engage with us. Join us and be part of a fast-growing business that is disrupting the ecommerce delivery landscape in South Africa.

The Role

You will be part of the Customer Experience team, which is the first line of communication in and out of the company.

Your role as a customer experience agent at Pargo is to support the Customer Experience team by assisting with client queries coming in from various communication channels and supporting the operations team to follow up on our partners' or customers' parcels.

Your responsibilities :

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Ensuring customer satisfaction and providing professional customer support.

Requirements

Someone who aligns with our values and approach, and is a detail-oriented, energetic execution machine with the following requirements:

• National Senior Certificate (Gr 12) or equivalent
• Ability to stay calm when customers are stressed or upset
• Comfortable using computers, CRM software, and other office tools like Google Sheets
• Experience working in a customer support environment

Our Approach

Our vision is to create access for anybody in Africa. Our approach to achieving this is to:

• Take action
• Execute exceptionally
• Embrace change
• Be transparent
• Prioritize our customers, and most importantly,
• Dream BIG

Benefits

We have a great young team of hardworking colleagues who enjoy the following benefits:

• Valuable learning opportunities from seasoned professionals with an entrepreneurial spirit
• Insight into the workings of a high-growth, innovative startup
• Competitive remuneration
• Encouragement of own initiatives
• Space for self-growth
• Fun activities with a cool team that regularly get together to do things like action cricket, pub quizzes, and runs

About Pargo

Pargo is a smart logistics company based in Cape Town that makes last-mile distribution more accessible, affordable, and convenient through our network of tech-enabled pickup points. Founded in 2015, Pargo now boasts one of the country's largest networks with more than 4,000 pickup points nationally. We empower consumers, companies, and couriers to send and receive parcels across Southern Africa, and we are on a mission to create access for anybody in Africa. This mission guides us as we continue to strive to be a key enabler of ecommerce on the continent.

Someone who is aligned to our values and approach, and is a detail-oriented, energetic executional machine with the following requirements: National Senior Certificate (Gr 12) or equivalent, ability to stay calm when customers are stressed or upset, comfortable using computers, CRM software, and other office tools like Google Sheets, and experience working in a customer support environment. Our approach to creating access for anybody in Africa involves taking action, executing exceptionally, embracing change, being transparent, prioritizing our customers, and dreaming BIG.

Key Skills

Corporate, Lighting, Marketing & Advertising, Back Office

Employment Type : Full Time

Experience : 1 year

Vacancy : 1