Customer Engagement & Service Contract Engineer

Vestas; Gauteng; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading company in the wind energy sector is seeking an Engineer for Contract Management in their growing team in South Africa. This role focuses on customer relationship management and involves developing new business opportunities, negotiating contracts, and managing service agreements. The ideal candidate will have a degree in Engineering or Business Administration and be fluent in English.

Benefits

Development of personal and professional skills

Exciting job in a global environment

Opportunity to work in a fast-growing team in wind energy

Qualifications

• Experience in contract management required.
• Fluent in English (written and spoken).
• Knowledge in electrical, renewables, or mechanical fields is considered.

Responsibilities

• Develop and maintain relationships with existing customers for contract renewals.
• Assist in negotiating new Service Contracts and managing quotations.
• Control project bonuses and ensure invoicing accuracy.

Skills

Negotiation skills

Problem solving-oriented

Customer and business-oriented

High degree of collaboration

Great flexibility

Education

Engineer or Business Administration graduate

Job description

Are you on the lookout for your next big career move?

Region MED >

SBU MED Service >

Customer Service Management Africa

The Contract Management department is part of our Service Unit, responsible for servicing all aftermarket customers with spare parts and services of wind turbines, as well as handling existing service contracts.

The service business is a key growth area for Vestas, with ambitious targets to achieve.

Responsibilities

• Develop and maintain relationships with existing customers; leverage relationships to ensure renewals of Service contracts
• Define common strategy in customer relationship management (together with Area Supervisor)
• Develop new business opportunities (value-added services) and actively pursue recapture opportunities for lost accounts
• Prepare Time & Material quotations and ensure backlog increase with this type of sale
• Assist the commercial department in negotiating new Service Contracts, amendments, and service quotations (from the beginning of the process)
• Assist with answering contractual questions from Customers, Sales Department, and Area Supervisors
• Deal with technical open cases resolution process (proactive communication, regular meetings, close collaboration with Product Support Department, etc.)
• Control project bonus and penalties (incentive; variable price)
• Prepare the Monthly Windfarms Reports for the customer and upload them to the customer portal
• Invoice all customers and ensure updated billing plans in the ERP system

Qualifications

• Engineer or Business Administration graduate
• Experience in contract management
• Fluent in English (written and spoken)
• Electrical, renewables, mechanical knowledge will be considered
• Wind turbine, energy, or aircraft industry experience will be considered
• High degree of collaboration
• Great flexibility
• Problem solving-oriented
• Customer and business-oriented
• Negotiation skills
• Willingness to learn

What We Offer

We offer an exciting job in a global, international environment.

You'll be working in a fast-growing team at the forefront of the wind energy sector's growth.

We emphasize developing both personal and professional skills.

We expect you to work efficiently to achieve results.

Additional Information

DEIB Statement

At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success.

We strongly encourage individuals from all backgrounds to apply, especially those who may hesitate due to their identity or feel they do not meet every criterion.

As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve complex challenges."

Your unique perspective will help us power the solution for a sustainable, green energy future.

Note

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