Customer Engagement Manager(renewable energy)

Energy Vault; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A leading renewable energy company in Cape Town seeks a Customer Engagement Manager to oversee strategic relationships with commercial and industrial clients. The role involves ensuring contract compliance, account management, and leveraging market insights to support client success. Ideal candidates will bring at least 5 years of experience in customer-facing roles within the energy sector, showcasing strong communication and analytical skills.

Benefits

Performance Bonuses

Qualifications

• Minimum 5 years in a customer-facing role.
• Experience in managing corporate accounts in the energy or infrastructure sectors.
• Strong communication, presentation, and relationship-building skills.

Responsibilities

• Manage strategic C&I clients and ensure seamless onboarding.
• Track performance, manage risk, and enhance service delivery.
• Stay informed on market trends and ensure compliance.

Skills

Communication

Relationship Building

Analytical Mindset

Job description

Introduction

Renewable Energy Company in Cape Town

Description

Customer Engagement Manager

Market-related Package

Cape Town

Reporting to the Head of Operations, the Customer Engagement Manager will take charge of managing strategic commercial and industrial (C&I) clients, ensuring seamless onboarding, contract compliance, performance monitoring, and relationship-building. You'll work across legal, finance, sales, and trading to ensure every client’s net-zero ambition is well supported through intelligent and empathetic account management.

Key Responsibilities

• Drive long-term customer success through tailored onboarding, ongoing engagement, and contract execution.

• Manage key accounts and serve as the main point of contact for technical and operational queries.

• Oversee customer contract implementation, ensure compliance, and proactively manage risk.

• Track performance and generate insights to enhance service delivery and efficiency.

• Coordinate onboarding across internal workstreams, keeping projects on track and customers informed.

• Develop and improve internal documentation, guides, and reporting tools to strengthen the customer journey.

• Stay informed on electricity market trends, regulations, and shifts—translating them into value for clients.

Qualification & Experience

• Minimum 5 years in a customer-facing role, preferably as a Technical Account Manager, Project Coordinator, or in Contract Management.

• Proven experience managing large corporate accounts in the commercial, industrial, energy, or infrastructure space.

• Experience in the South African energy or renewables sector is a strong advantage.

• Exceptional communication, presentation, and relationship-building skills.

• Strong analytical mindset with attention to process improvement and reporting.

We offer

Performance Bonuses