Customer Engagement Consultant

Transaction Junction (Pty) Ltd; Gauteng; On-site; ZAR 300,000 - 450,000; Full time

Job summary

A leading technology service company is seeking an Implementation Coordinator for a 1-year fixed term role in South Africa. The successful candidate will coordinate technical and business information, manage customer expectations, and oversee the onboarding process to ensure effective implementation of products and services. Responsibilities include liaising with vendors and stakeholders, addressing queries, and maintaining a high standard of engagement.

Qualifications

• Experience in coordinating implementation projects.
• Strong communication skills for customer relations.
• Ability to handle administrative tasks effectively.

Responsibilities

• Coordinate technical and business information for effective service delivery.
• Manage onboarding processes and customer engagement.
• Address and resolve customer queries promptly.

Skills

Project Management

Customer Engagement

Communication

Tools

Jira

Job description

Job Title: Implementation Coordinator (Fixed Term)

We have 1 position available for a 1-year fixed term.

Job Purpose

To coordinate technical and business information between vendors and internal stakeholders to enable service delivery and implementation of products and services to customers.

Responsibilities

1. Loading stores for onboarding and liaising with all parties to complete the installation.
2. Loading T5 details and sending out welcome packs to clients upon completion of installation.
3. Assisting the team with closing legacy tickets on Jira and verifying stores when they go live.
4. Contacting stores on Day 1, 7, and 31 for courtesy calls and to address any issues, logging queries as needed.
5. Following up on inactive terminal reports and no-trade terminal reports.
6. Assisting with Transpector queries and follow-up on unsuccessful installs.
7. Administrative duties including loading new stores, capturing amendments on STO, and logging implementation activities on Jira.
8. Handling ad hoc administrative duties as required.

Customer Engagement

9. Coordinate implementation of TJ solutions across the customer base and communicate customer requirements internally.
10. Ensure effective and timely customer engagement to manage expectations and communicate delays.
11. Address and resolve queries promptly, promote visibility of customer requirements, and support SLA activities such as onboarding, device order logging, and site surveys.
12. Loading merchants on STO, creating POS, switch, back-office tickets, QA processes, providing configs, and creating logins.
13. Assist merchants with login issues, Transpector training, and related queries.

Self-Management

14. Set an example through personal quality, productivity, and adherence to internal procedures.
15. Manage prioritization, demonstrate flexibility, and anticipate organizational changes.
16. Uphold company values with honesty and integrity.

Note

This job posting is active and not expired.