Customer Education & Learning Designer - SaaS/Supply Chain (remote South Africa applicants only)

NETSTOCK; South Africa; Remote; ZAR 600,000 - 900,000; Full time

Job summary

A forward-thinking tech company seeks a Customer Education & Learning Designer to craft engaging training experiences for its supply chain software users. The ideal candidate will leverage creativity and technology to enhance the customer journey, collaborating with product experts to deliver impactful educational content.

Qualifications

• 3+ years in instructional design or customer enablement, preferably in a SaaS environment.
• Experience with AI tools and visual storytelling.
• Ability to work independently in a remote setting.

Responsibilities

• Design engaging AI-enhanced training content for software users.
• Collaborate cross-functionally to identify pain points through education.
• Measure training effectiveness and improve based on feedback.

Skills

Instructional design

Content creation

Communication

Attention to detail

Customer focus

Proficiency with AI tools

Tools

Articulate

LMS platforms

Slack

Google Drive

Google Docs

Zoom

Job description

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Customer Education & Learning Designer - SaaS/Supply Chain (remote South Africa applicants only)

Job Title: Customer Education & Learning Designer - SaaS/Supply Chain
Position details : Full-time, exempt, remote position in South Africa
Reports to : VP, Global Operations

About the Role
We seek a creative and tech-savvy Customer Education & Learning Designer to design and deliver engaging, AI-enhanced training content for our supply chain software users. This role is ideal for a learning professional passionate about customer experience, who enjoys simplifying complex ideas, and thrives in a digital-first environment.

You’ll work closely with product experts, SMEs, and customer-facing teams to create scalable, self-serve content that empowers our users to get value fast—and keep growing.

What You’ll Do

Design for Enablement

Translate product features, workflows, and planning principles into engaging learning experiences.

Map and build scalable customer onboarding and upskilling journeys.

Content Creation

Develop interactive eLearning, videos, walkthroughs, and AI-enhanced training using tools like Articulate.

Write scripts, storyboards, and step-by-step instructions tailored to different user personas.

Experiment with and implement AI tools to streamline course creation, personalize learning paths, and enhance content delivery.

Help evolve our training strategy by combining human insight and AI-driven methods.

Work cross-functionally with Product, Customer Success, and Sales & Marketing to identify and address customer pain points through education.

Measure training effectiveness and continuously improve based on usage data and feedback.

What You’ll Bring

3+ years in L&D, instructional design, customer enablement, or content creation—ideally in SaaS or a B2B tech company.

Confidence working with AI tools, learning tech, and visual storytelling platforms.

Excellent communication skills and a knack for simplifying the complex.

A customer-first mindset and the ability to see content through the user’s eyes.

Attention to detail, open to receiving feedback, and the ability to work independently in a remote environment.

Highly competent with essential remote work technologies like Slack, Google Drive, Google Docs, and Zoom.

Bonus Points For

Experience in supply chain, ERP, or planning tools (helpful but not required).

Familiarity with LMS platforms and user analytics.

Exposure to UX principles or product-led growth environments.

Why Join Us?

Play a key role in shaping how our customers learn and succeed.

Join a supportive, curious team that values creativity and experimentation.

Help build something scalable and innovative from the ground up—human-led, AI-powered.

About Netstock

Netstock is the driving force accelerating the growth of organizations worldwide. Over the last 15 years, we’ve built out a regional presence that gives us deep insights into supply chain planning factors in each industry. We continue to enhance our supply chain planning solutions, making our predictive engine smarter, accelerating automation, and adding sophisticated new capabilities such as AI and machine learning.