Customer Consultant - Hermanus

Dis-Chem Pharmacies Limited; Hermanus; On-site; ZAR 180,000 - 240,000; Full time

Benefits offered by this job

Medical aid

Provident fund

Staff account

Job summary

Dis-Chem Pharmacies in Hermanus is seeking a Customer Consultant to interact with customers and provide information to address inquiries about products and services. You will resolve complaints and help with documentation, card balances, and stock related tasks.

Assist with promotions, handle feedback, and ensure accurate data and communication across departments. The role demands strong English/Afrikaans, 1 year admin/public relations experience, and a willingness to work retail hours.

Qualifications

• Grade 12 with at least 60% in English, Afrikaans and Maths Literacy.
• At least 1 year experience in administration or public relations.
• Strong communication and customer interaction skills.
• Computer literate – MS Office.
• Willing and able to work retail hours.
• Advantageous: SAP experience.
• Advantageous: Public relations qualification.
• Advantageous: third additional language.

Responsibilities

• Ensure accurate data capturing and documentation is done.
• Check card balances, card reports and/or statements for customers.
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items.
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting.
• Manage stock control and shrinkage.
• Checkpoint reversals on statements.
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis.
• Ensure effective internal communication (within customer service/benefits programme).
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily.
• Manage and report complaints and compliments through the customer service diary.
• Ensure effective external communication (customer feedback).
• Respond to written or e-mail queries on various platforms.
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme.
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs.
• Accurate recruitment and capturing of customers.
• Coordinate and manage in-store events and promotions.
• Create a central point of contact for all general queries, compliments and complaints.
• Assist customers with any queries, and refer customers to the appropriate departments where applicable.
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points.
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department.
• Provide relevant benefit programme training to all departments, and ensure implementation of training.
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations.

Skills

Customer service

Communication

English

Afrikaans

MS Office

Retail experience

Education

Matric / Grade 12

Public Relations qualification (advantageous)

Tools

SAP

Job description

Dis-Chem Pharmacies requires the committed services of a Customer Consultant for their Hermanus store. To interact with Dis-Chem’s customers and provide them with the necessary information to address inquiries regarding products and services. Deal with and help resolve any customer complaints and concerns.

Minimum Requirements:

Essential:

• Grade 12 / Matric (with at least 60% in English, Afrikaans and Maths Literacy)
• At least 1-year experience in administration or public relations
• Strong communication and customer interaction skills
• Computer literate – MS Office
• Willing and able to work retail hours

Advantageous:

• Administration / Customer Service / Public Relations qualification
• Third additional language
• SAP experience

Job Description:

• Ensure accurate data capturing and completion of documentation is done
• Check card balances, card reports and/or statements for customers
• Manage daily and weekly inventory control cards, magazines, application forms, baby bags, travel kits, promotional items, partner goody bags, free gifts and other promotional items
• Ensure Accurate Process of Transaction – TRMS – capturing and reporting
• Manage stock control and shrinkage
• Checkpoint reversals on statements
• Check the manual point’s allocation on card reports and statements, to ensure all manual allocations are given through to the Admin Manager on a daily basis
• Ensure effective internal communication (within customer service/benefits programme)
• Escalate compliments, complaints and product sourcing to Senior or Regional Customer Consultants daily
• Manage and report complaints and compliments through the customer service diary
• Ensure effective external communication (customer feedback)
• Respond to written or e-mail queries on various platforms
• Ensure Store Manager and relevant employees are kept informed of all elements regarding the benefit programme
• Adhere to excellent telephone etiquette at all times according to Dis-Chem’s SOPs
• Accurate recruitment and capturing of customers
• Coordinate and manage in-store events and promotions
• Create a central point of contact for all general queries, compliments and complaints
• Assist customers with any queries, and refer customers to the appropriate departments where applicable
• Ensure visibility of the Benefits Programme signage and/or current promotional signage regarding the Benefits Programme displayed at the customer service help desk or till points
• Be visible on the store floor when a second Customer Consultant can relieve you at the Customer Consultant department
• Provide relevant benefit programme training to all departments, and ensure implementation of training
• Adhere to Dis-Chem policies and procedures, SOPs and health and safety rules and regulations

Competencies:

Essential:

• Administration of customer relations
• Strong command of the English and Afrikaans languages
• Exceptional communication and active listening skills
• Problem-solving skills
• Sound analytical skills
• Patience
• Honest and trustworthy
• Time management
• Ability to lead by example

Advantageous:

• Relevant administration course
• Knowledge of the POPI and Consumer Protection Act
• Third additional language

Special conditions of employment:

• Willing and able to work retail hours
• Valid driver’s license and own reliable transport for travel to meetings and training
• South African citizen
• Clear credit and criminal records

Remuneration and benefits:

• Market-related salary
• Medical aid
• Provident fund
• Staff account

Dis-Chem Pharmacies is an equal opportunity employer. Dis-Chem’s approved Employment Equity Plan and targets will be considered as part of the recruitment process aligned to Dis-Chem’s Employment Equity & Transformation Strategy. Dis-Chem actively supports the recruitment of People with Disabilities.