Customer Care Representative - Multi-Location Support

Lineage Logistics; Gauteng; On-site; USD 20 000 - 40 000; Full time

Job summary

An established industry player is seeking a Customer Care Representative to provide exceptional support across multiple locations. This role is vital for processing customer orders, managing inquiries, and ensuring accurate invoicing. With a focus on building strong customer relationships and collaborating with operations, you will play a key role in enhancing customer satisfaction. The position offers a great starting point for your career, with opportunities for growth and development in a supportive and engaging work environment. Join a team that values your contributions and is committed to your success.

Benefits

Medical Insurance

Dental Insurance

Life Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off

Annual Bonuses

Holidays

Qualifications

• Excellent verbal and written communication skills; proficiency in English may be required.
• Strong organizational skills, including multitasking and prioritization.

Responsibilities

• Perform customer service duties such as processing customer orders and handling inquiries.
• Generate customer reports and maintain organized documentation.

Skills

Verbal Communication

Written Communication

Organizational Skills

Multitasking

Proficiency in Microsoft Office Suite

Education

High School diploma or GED

Job description

Customer Care Representative - Multi-Location Support

Apply locations

Lithia Springs, GA (Douglas Hills Road)

Job Type

Full time

Posted

7 Days Ago

Job Requisition ID

Job Description

Perform customer service duties such as processing customer orders, tracking product availability, and handling customer inquiries promptly.

KEY DUTIES AND RESPONSIBILITIES

Invoice and verify accounts accurately and timely.

Verify inbound receipts for accuracy.

Develop and maintain professional customer relationships.

Generate customer reports (weekly, monthly, late / bill reports) upon request.

Coordinate product availability and scheduling with the warehouse team.

Collaborate with Operations on special client requests; expedite when necessary.

Serve as the first point of contact for resolving customer issues.

Maintain organized and comprehensive documentation.

ADDITIONAL DUTIES AND RESPONSIBILITIES

Partner with Inventory and Operations to research inventory discrepancies and misplacements.

High School diploma or GED; depending on the facility, this may be required.

Excellent verbal and written communication skills; proficiency in English may be required.

Strong organizational skills, including multitasking and prioritization.

Proficient in Microsoft Office Suite and computer skills.

May be required to lift a minimum of 20 lbs. / 9 kgs; weight requirements may vary by facility.

Why Lineage?

This position offers a great starting point for your career within Lineage.

Success in this role can lead to greater responsibilities and promotions.

We focus on learning about our business and the vital role each team member plays in satisfying our customers.

We encourage growth, value your opinions, and aim to keep you engaged and developing as we expand our business.

Working at Lineage is energizing and enjoyable, built on respect and care for our team members.

Equal Opportunity Employment

Lineage is committed to compliance with all laws prohibiting workplace discrimination, harassment, and retaliation.

We do not discriminate based on race, color, age, national origin, religion, disability, or any other protected status.

We offer a safe, stable, and reliable work environment, along with medical, dental, basic life, and disability insurance, a (k) retirement plan, paid time off, annual bonuses, and at least 7 holidays annually.

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