Customer Care Officer

SOLEVO Group; Wellington; On-site; ZAR 200,000 - 300,000; Full time

Job summary

SOLEVO Group is searching for a Customer Care Officer to join their team in Wellington. This pivotal role involves managing customer orders, addressing complaints, and ensuring accurate documentation and communication with transport companies. Ideal candidates will have a diploma in Logistics, along with 3-5 years of relevant experience, and strong skills in customer service and communication.

Benefits

Competitive compensation package

Comprehensive benefits package

Opportunities for professional growth

Collaborative and agile work environment

Qualifications

• Minimum of 3 to 5 years of experience in Logistics or Customer Care role.
• Ability to handle customer administrative tasks efficiently.
• Proficient in Microsoft Office applications.

Responsibilities

• Print documents related with orders and convert to invoices.
• Review purchase orders and shipping documents for accuracy.
• Respond to customer enquiries effectively.

Skills

Time management

Customer service

Problem solving

Communication

Accuracy with figures

Education

Grade 12 (Matric)

National Diploma or Degree in Logistics

Tools

Microsoft applications

Job description

Who are we?

SOLEVO is a leading distributor of chemicals and inputs for specific industrial and agricultural segments in Africa. SOLEVO assists African farmers and Industries succeed by providing them with a full range of fertilizers, seeds, crop protection products and industrial chemicals they need with a guaranteed quality and good value. With over 75 years at the frontier of economic growth and transformation across Africa, we deliver critical raw materials and expertise to the continent’s high GDP-contributing life sciences and industrials sectors. Rolfes Agri is part of (Solevo Group).

What are we looking for?

We are seeking an experienced and talented Customer Care Officer. We are looking for a candidate that has strong time management skills and good customer services.

What do we expect from the candidate?

The candidate must have experience in handling customer administrative tasks, handling customer complaints, problem solving, proactive and good communication skills.

The Key Responsibilities

• Print documents related with orders and convert to invoices.
• Reviewing purchase orders and shipping documents to ensure accuracy.
• Keeping records of finished goods.
• Responding to customer enquiries.
• Placing orders and receiving stock.
• Stock reconciling, stock count and handling inventory queries.
• Communicate load information with transport companies.
• Ensure loads are prepared and despatched timeously.
• Ensure drivers and trucks are legally compliant prior to loading.
• Printing and issuing tremcards and material safety data sheet (MSDS).
• Tracking and fixing shipping errors.
  
  

If you possess…

Must-Have

• Grade 12 (Matric).
• National Diploma or Degree in Logistics.
• At least 3 to 5 years working experience in Logistics or Customer Care role.
• Must be able to work with figures accurately.
• Proficient in Microsoft applications.
  
  

If you are…

Why join Rolfes Agri (Solevo)?

• Join a young dynamic team who is leading the chemical distribution on the African continent.
• Enjoy a collaborative, international and agile work environment.
• Be part of a team where freedom, initiative and ‘thinking out of the box’ is key.
• Opportunity to work in a growing versatile environment.
• Competitive compensation package and comprehensive benefits package.
• Explore opportunities for professional growth and advancement.
  
  

Then, this job is for you!

How to join us?

If you’re excited about this position, we encourage you to submit your resume detailing your relevant experience and be part of our exciting journey.

What's next ?

If your profile matches our search, you will be contacted by our HR team for a first contact.

Please be informed that we will keep your profile to contact you for future professional opportunities.

Join Solevo: Empowering Progress Across Africa

At Solevo, we connect communities and industries with the solutions they need to grow, thrive, and transform. From supporting agricultural self-sufficiency to driving industrial innovation, we are shaping the future of Africa’s life sciences and industrial sectors.