Customer Care Manager - Pretoria or JHB South

Top Talent Professional Services; Pretoria; On-site; ZAR 300 000 - 500 000; Full time

Job summary

An established industry player is on the lookout for a dynamic Customer Care Manager to lead their customer care team. This role involves ensuring exceptional service experiences for clients while developing policies and mentoring team members. The ideal candidate will possess strong leadership abilities, excellent communication skills, and a passion for customer service. Join a forward-thinking company that values customer satisfaction and offers a supportive work environment. If you thrive in a fast-paced setting and are ready to make a significant impact, this opportunity is perfect for you.

Benefits

15 Days Annual Leave

Life Insurance

Provident Fund

Qualifications

• 3+ years of experience in customer service management.
• Strong leadership and team management skills.

Responsibilities

• Lead and manage a team of customer care representatives.
• Develop and implement customer service policies and procedures.

Skills

Leadership Skills

Communication Skills

Customer Service Management

Interpersonal Abilities

Problem-Solving Skills

Education

Bachelor's Degree in Business Administration

Bachelor's Degree in Marketing

Tools

Microsoft Office

Customer Service Software

Job description

We are seeking a highly motivated and experienced Customer Care Manager to lead our customer care team and ensure exceptional customer service experiences for our clients.

The ideal candidate will have a passion for customer service, excellent communication skills, and strong leadership abilities.

Responsibilities:

1. Lead and manage a team of customer care representatives, providing guidance, training, and mentorship.
2. Develop and implement customer service policies and procedures to ensure consistency and high-quality service.
3. Monitor and analyze customer feedback and data to identify trends and areas for improvement.
4. Handle escalated customer issues and provide resolution in a timely and professional manner.
5. Collaborate with other departments within the company to ensure a seamless customer experience.
6. Conduct regular performance evaluations and provide feedback for team members.
7. Stay up to date on industry trends and best practices in customer service.

Qualifications:

1. Bachelors degree in business administration, Marketing, or a related field.
2. Minimum of 3 years of experience in customer service management.
3. Strong leadership and team management skills.
4. Excellent communication and interpersonal abilities.
5. Proficiency in Microsoft Office and customer service software.
6. Ability to work in a fast-paced environment and handle multiple tasks simultaneously.

Package includes:

• Market related salary
• 15 Days Annual Leave
• Life Insurance
• Provident Fund

If you are a customer-focused professional with a track record of leading successful customer care teams, we would love to hear from you. Salary - +-R pa CTC