Customer Care Manager

EKS Vehicle Tracking; East London; On-site; ZAR 250,000 - 400,000; Full time

Job summary

A leading company in vehicle tracking is seeking a Customer Care Manager in Eastern Cape. This temporary role requires expertise in managing client relationships and analyzing fleet performance data to drive growth. Candidates should possess excellent communication skills and a strong background in key account management. The position entails regular client interactions, report generation, and the ability to work independently under pressure. A valid driver’s license and vehicle are essential for this role.

Qualifications

• 2-4 years in relationship or key account management.
• Ability to develop and implement client strategies.
• Proficiency in internal systems.

Responsibilities

• Oversee daily interactions with customers.
• Analyze fleet data for growth opportunities.
• Compile monthly trend analysis.

Skills

Communication Skills

Relationship Management

Attention to Detail

Negotiation Skills

Time Management

Education

Matric Certificate

Tertiary Education in Business Studies

Tools

MS Office

Job description

We are seeking a highly motivated and experienced Customer Care Manager for a temporary position at our Eastern Cape branch. The successful candidate will be responsible for overseeing daily interactions with customers, ensuring the growth and retention of existing customer accounts. This role involves analyzing customers' fleet data to identify opportunities for expansion and upselling, while also ensuring a strong return on investment through thorough analysis of reports and supporting documentation.

Responsibilities:

• Contact all assigned clients regularly and take ownership of the client relationship.
• Maintain minutes for each client meeting and log all queries raised, ensuring timely distribution and feedback.
• Advise clients on system configuration changes to optimize efficiency.
• Compile monthly trend analysis of the client’s fleet performance.
• Participate in projects related to the EKS product range and fleet management.
• Analyze client business needs and provide ROI reports monthly.
• Complete accident analysis reports accurately and promptly.
• Create and edit event notifications for customers.
• Produce quarterly review documents covering fleet performance, spend, maintenance, training, and administration.
• Manage billing structures and conduct client list analysis for service planning.
• Arrange client visits according to call cycles.
• Evaluate client operations, identify upsell opportunities, and present proposals.
• Develop solutions for asset and business management.
• Build strong customer relationships using current client data.
• Identify potential leads and ensure accurate quotations.
• Maintain professional and accurate client correspondence.
• Set up and attend monthly client meetings and hearings as a witness.
• Travel within the local province to service clients.
• Serve as the primary contact for all clients in the province.
• Ensure all company documentation is completed and compliant with policies.
• Train clients in report generation and system use.
• Manage system training for clients as needed.
• Perform additional duties as assigned by management.
• Be available for after-hours telephonic support.
• Provide daily updates on status reports and ensure data accuracy in relevant systems.
• Complete other related tasks as requested.
• Adhere to EKS Vehicle Tracking values: Integrity, Loyalty, Commitment, Honesty, and Respect.

Requirements:

• Matric Certificate; tertiary education or equivalent in business studies is advantageous.
• Valid passport, driver’s license, and own vehicle.
• Excellent communication skills, both verbal and written.
• 2-4 years of relationship or key account management experience.
• Proficiency in MS Office applications.
• Ability to develop and implement client relationship strategies.
• Proficiency in internal systems.
• Ability to work under pressure and meet deadlines while maintaining excellent customer service.
• Knowledge of fleet management principles and EKS product knowledge.
• Ability to work independently and complete assignments efficiently.
• Understanding of EKS business ethics and values.

Physical Requirements:

• Effective communication skills.
• Attention to detail and negotiation skills.
• Good time management skills.

Closing date: 09 July 2025

Only candidates residing in the Eastern Cape will be considered.

Inquiries may be directed to our Human Resources Department, or email your application to: [e-mail].