Customer Care Liaison

A recent professional profile photo is to accompany your application.

EMPLOYMENT TYPE: Permanent

SECTOR: Warehouse Admin / Stock Control

BASIC SALARY: R20 000.00 + Commission + Fuel and Cellphone Allowance

START DATE: A.S.A.P / Immediate

REQUIREMENTS:

1. Professional and courteous demeanor with excellent communication skills in both English and Afrikaans.
2. Strong time management abilities, with a focus on meeting deadlines and completing tasks with attention to detail.
3. Knowledge of indoor plant care and maintenance would be advantageous.
4. Ability to work in a hands-on, proactive environment.
5. Computer literate with proficiency in Microsoft Word and Outlook.
6. Valid Code 8 Drivers License and reliable vehicle for travel to various client locations across Cape Town (including CBD, Blouberg, Century City).
7. In-depth knowledge of the greater Cape Town area.
8. Previous sales experience and the ability to engage with clients effectively.
9. Strong interpersonal skills and good manners in all client interactions.

DUTIES:

1. Maintaining and strengthening relationships with existing customers.
2. Recording product descriptions on the client operating system and comparing them with relevant customer agreements.
3. Assisting the accounts department with monthly debt collections.
4. Promptly attending to customer care queries and taking necessary action.
5. Assisting operations staff when required.
6. Submitting completed weekly call reports.
7. Submitting a monthly updated client list.
8. Assisting the Consultant with administrative tasks (warehouse orders) and site visits.