Customer Care Helpdesk

Pst.Ag; Cape Town; On-site; ZAR 25 000 - 45 000; Full time

Job summary

An innovative company is looking for a motivated Customer Management Assistant to join their dynamic team. This role offers the chance to work in an international environment, where you'll be responsible for customer care, communication, and ticket processing. You'll also manage appointments and utilize ERP systems to create essential documents. With a focus on collaboration and attention to detail, this position is perfect for someone with strong organizational skills and a passion for customer service. If you're ready to make a significant impact in a fast-paced setting, this opportunity is for you.

Qualifications

• 5+ years of experience in customer management or similar roles.
• Strong organizational and project management skills.

Responsibilities

• Creating tickets and resolving customer cases efficiently.
• Providing comprehensive support and scheduling appointments.

Skills

ERP System Management

Customer Communication

Professional Communication Skills

Attention to Detail

Organizational Skills

Flexibility

Education

Bachelor's Degree

Tools

ERPNext

NetSuite

Odoo

Flectra

Job description

Job Description: Customer Management Assistant at PST.AG

PST.AG is seeking a motivated and communicative assistant to support our team in customer management. This role offers the opportunity to work in a dynamic, international environment.

Responsibilities:

1. Customer Care: Creating tickets and resolving customer cases.
2. Customer Communication: Providing comprehensive, seamless support from start to finish.
3. Ticket Processing: Initiating, tracking, and reviewing tickets, supporting customers throughout the process.
4. Scheduling Appointments: Arranging, organizing, and documenting appointments.
5. ERP System Management: Creating documents from offers to invoices using an ERP system.

Additional Tasks: Process documentation, workflow management, marketing/social media.

Qualifications:

• Bachelor's Degree in a related discipline.
• 5+ years of experience in a similar role.
• Experience in sales, marketing, or customer service.
• Strong organizational skills and ability to work efficiently in a fast-paced environment.
• Project management and coordination skills.
• Availability to work Central European Time (CET).

Must-Have Skills:

• Familiarity with ERPNext or similar systems (NetSuite, Odoo, etc.).
• Experience with ticketing systems like ERPNext, Odoo, Flectra, etc.
• Professional communication skills.
• Strong attention to detail.
• Excellent English skills, both written and spoken.
• Flexibility, independence, and team collaboration skills.

Nice-to-Have Skills:

• Experience in marketing and social media.
• Knowledge of the German language.
• Strong linguistic skills with Large Language Models (LLMs) is a significant advantage.