Customer Care Coordinator

Biocair; Kempton Park; On-site; ZAR 195,000 - 230,000; Full time

Job summary

A leading company in specialist logistics seeks a Logistics Coordinator based in Kempton Park, South Africa. This role involves managing the end-to-end shipment process for pharmaceutical products, ensuring high levels of customer satisfaction through proactive communication and problem-solving. Join a dynamic team dedicated to delivering exceptional service in a fast-paced environment.

Benefits

Discretionary Bonus Scheme

Pension

Life Insurance

Medical Aid Benefit

20 days holiday

Wellness Programme

Qualifications

• Proven experience in customer focused roles, preferably in logistics.
• Effective communication skills, both verbal and written.
• Ability to manage customer interactions proactively.

Responsibilities

• Manage end to end shipment process for pharmaceutical products.
• Act as the first point of contact for shipping orders and inquiries.
• Ensure timely completion of after shipment tasks.

Skills

Communication

Customer service

Problem-solving

Attention to detail

Job description

Logistics Coordinator - UK Customers (Customer Care Coordinator)

1 day ago Be among the first 25 applicants

This role will be based in South Africa and will be part of the Customer Care team providing additional support to our UK teams and Customers.

The role of the Customer Care Coordinator is to deliver the highest quality service in our industry by meticulously overseeing every aspect of the shipment process, ensuring that all shipments are managed with the utmost efficiency, safety, and cost-effectiveness while maintaining clear communication with clients, addressing their concerns promptly, and consistently striving to exceed customer expectations through proactive problem-solving and exceptional attention to detail.

Responsibilities will include:

• Act as the first point of contact for all shipping orders and enquiries and ensure that customer interactions are handled in a pro-active and professional manner at all times.
• Manage the end to end shipment process for research samples, clinical trials medicines and other pharmaceutical and healthcare related products, on a worldwide basis
• Ensure correct and timely completion of all after shipment tasks
• Develop and maintain a close relationship with existing and potential clients by understanding needs, providing high levels of accurate and timely communication, ensuring complete satisfaction with the service provided and identifying service level improvements.
• Liaise with suppliers to confirm documentation requirements, plan appropriate route solutions and obtain timely updates on live shipments.
• Develop a thorough knowledge of the Biocair supplier network and supplier capabilities to effectively plan routes that meet customer requirements.
• Ensure all Dangerous Goods shipments are correctly classified, have the correct documentation and that the route solution is appropriately designed.
• Handle customer complaints promptly and effectively from receipt to resolution, escalating issues and seeking support from others where required. Take ownership of investigations, root cause analysis and put in place Corrective and Preventative Actions (CAPA’s) providing regular updates to customers and internal stakeholders.
• Build positive working relationships with internal stakeholders and work pro-actively with other teams in the UK and all global locations to deliver excellent customer service.
  
  

In addition, you will demonstrate these key competencies:

• Proven experience of working within a customer focused role within, Cold chain or time sensitive multimodal freight forwarding or Pharmaceutical industry ideally within logistics or related area.
• Demonstrate effective communication skills, both verbal and written
• Able to deliver exceptional customer service skills
• Be a team player with the ability to work on own without supervision when required
• Be agile and resilient, able to adapt quickly to different situations and shows initiative
• Demonstrates excellent problem-solving skills and will see issues through to resolution
  
  

Our company values matter, and guide all that we do each day. The successful candidate will be expected to operate in line with them as we strive to be the provider of choice for specialist logistics solutions to the global scientific community; based on the highest levels of care, expertise and precision; enabling our customers to retain absolute focus on research and development.

In return we offer:

• A competitive salary of up to ZAR 230,000 depending on experience.
• Discretionary Bonus Scheme
• Pension
• Life Insurance
• Medical Aid Benefit
• 20 days holiday
• Wellness Programme
  
  

Please note this is a full time role, Monday to Friday, working 08:30 - 17:30 based at our office in Johannesburg.

This is a South Africa based role and the right to live and work in the South Africa will need to be established during the recruitment process.

Please note that as part of the recruitment process, if offered the role, you will be asked to complete MIE checks.

Biocair provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Please be aware that we are NOT inviting recruitment agencies to submit candidates for this role and as such any approaches will be rejected. Thank you for your understanding.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management and Manufacturing

• Industries

  Transportation, Logistics, Supply Chain and Storage

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