Customer Care Consultant - Candy

Rib Software; Gauteng; Hybrid; ZAR 300,000 - 400,000; Full time

Job summary

RIB Software is seeking a Customer Care Consultant specialized in Candy software to provide customer support and industry advice. The role entails managing customer inquiries and ensuring ticket resolutions to optimize software benefits. Ideal candidates should have experience in the construction sector, a solid understanding of Candy software, and relevant qualifications.

Qualifications

• Minimum 2 years of experience in the construction industry.
• Minimum 2 years using Candy software.
• Understanding of Candy Estimating, Valuation, & Planning.

Responsibilities

• Provide industry advice on Quantity Surveying and Estimation challenges.
• Answer customer support calls and emails.
• Take responsibility for ticket resolution.

Skills

Prioritization

Creative Thinking

Data Analysis

Stress Management

Education

Building Science

Construction Management

Quantity Surveying

Job description

Driven by transformative digital technologies and trends, we are RIB, and we've made it our purpose to propel the industry forward and make engineering and construction more efficient and sustainable.

Built on deep industry expertise and best practices, and with our people at the heart of everything we do, we deliver the world's leading end-to-end lifecycle solutions that empower our industry to build better. With a steadfast commitment to innovation and a keen eye on the future, RIB comprises over 2,000 talented individuals who extend our software's reach to over 70 countries worldwide.

We are experienced experts and professionals from diverse cultures and backgrounds, collaborating closely to provide transformative software products, innovative thinking, and professional services to our global market.

Our strong teams across the globe enable sustainable product investment and enhancements, keeping our clients at the cutting edge of engineering, infrastructure, and construction technology. We know our people are our success – join us to be part of a global force that uses innovation to enhance the way the world builds. Find out more at RIB Careers.

Job Title: Customer Care Consultant - Candy

Location: Centurion, South Africa (Hybrid)

Employment Type: Full-time

The Job

Customer support for RIBSA software products through portals, emails, telephonic inquiries, and after-hours support.

Key Responsibilities

• Provide industry advice on solving real-world Quantity Surveying, Estimating, and Construction Management challenges to help customers maximize software benefits.
• Answer all customer support calls, including assisting with the out-of-business-hours support rota for high-priority issues.
• Respond to customer support emails.
• Take responsibility for ticket resolution.
• Support customers from any region, working with colleagues in the global RIB Customer Care team.

Essential Requirements

• Minimum 2 years of experience in the construction industry.
• Minimum 2 years of industrial experience using Candy software.
• Understanding of Candy Estimating, Valuation, & Planning.
• Relevant construction-related qualifications (e.g., Building Science, Construction Management, Quantity Surveying).

Desired Skills

• Ability to prioritize, organize, and manage workload from start to completion within the closing off cases by COB.
• Ability to conceptualize and think creatively, imparting vision to others.
• Ability to analyze data or processes to extract relevant information, resulting in effective reporting or research.
• Ability to remain calm under pressure and handle stress.

RIB may require all successful applicants to undergo and pass a comprehensive background check before employment, in accordance with local laws, including proof of educational attainment, employment history verification, proof of work authorization, criminal records, identity verification, and credit check. Positions dealing with sensitive or third-party personal data may involve additional background check criteria. RIB is an Equal Opportunity Employer committed to an inclusive culture where all employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. Join RIB to create transformative technology that enables our customers to build a better world.