Customer Care Consultant

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Belgotex

Pietermaritzburg

ZAR 300 000 - 400 000

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Job description

Job title : Customer Care Consultant

Job Location : KwaZulu-Natal, Pietermaritzburg
Deadline : May 22, 2025

Key Accountabilities And Outputs

System: Efficiently execute tickets on the system while promptly handling incoming calls.
Service Providers: Coordinate with various departments to manage stock, ensure quality, handle complaints, and communicate effectively with both internal teams and external service providers.
Order Processing: Efficiently process and manage orders, reserve stock, handle cancellations, confirm availability, and update customers on order status.
Maintenance of order book: Perform daily checks on outstanding orders to maintain a clean order book and meet monthly targets.
Customer satisfaction: Achieving high satisfaction ratings through automated order reviews and feedback.

Requirements

Matric with Math’s Pure or Math’s Literacy and English.
Bachelor’s Degree or Diploma in Logistics/Supply chain qualification and/or a relevant customer service qualification.
A minimum of 5 years’ previous experience in customer services or sales support.
Essential knowledge of MS packages.
Proficiency in D365 ERP is required.
Product knowledge, familiarity with D365, and an understanding of despatch, production, and raw materials are advantageous.
Flexibility with working hours is a must.
Must excel in a team environment, communicates effectively, collaborates seamlessly, and supports their teammates with a positive and adaptable attitude.