Customer Care Agent, Bloemfontein

Findojobs South Africa; South Africa; On-site; ZAR 50,000 - 200,000; Full time

Job summary

A leading recruitment service in Bloemfontein is seeking a dynamic Customer Care Agent. Candidates should possess strong communication and problem-solving skills and a proven track record in customer service and telesales. The role involves handling customer queries, promoting products through telesales, and meeting sales targets. Competitive remuneration package offered, along with incentives.

Qualifications

• Proven experience in a customer service, telesales, and call centre environment.
• Bilingual: fluent in English and Afrikaans; Xhosa is a strong advantage.
• Excellent telephone manner and communication skills.

Responsibilities

• Handle incoming and outgoing calls to assist customers with queries.
• Engage in telesales activities to promote products and secure appointments.
• Maintain an excellent standard of customer service.

Skills

Communication skills

Problem-solving skills

Interpersonal skills

Organisational skills

Adaptability

Education

Matric (Grade 12) qualification

Job description

Do you excel at building customer relationships and closing deals over the phone? We are seeking a dynamic and motivated Customer Care Agent to join our team in Bloemfontein.

If you have experience in customer service, telesales, and call centre environments, we’d love to hear from you!

Minimum requirements:

• Matric (Grade 12) qualification is essential
• Proven experience in a customer service, telesales, and call centre environment
• Bilingual (must be fluent in English and Afrikaans); ability to communicate in Xhosa is a strong advantage
• Excellent telephone manner and communication skills
• Target-driven and customer-focused
• Resides in Bloemfontein

Duties and responsibilities:

• Handle incoming and outgoing calls to assist customers with queries, concerns, and service requests
• Engage in telesales activities, reaching out to potential clients to promote our products and secure appointments
• Maintain an excellent standard of customer service at every touchpoint
• Record and update customer information accurately
• Achieve and exceed appointment and sales targets for incentive rewards

Skills required:

• Communication skills
• Problem-solving skills
• Interpersonal skills
• Organisational skills
• Adaptability

Remuneration:

R 6 500 basic + incentive + additional sales incentive (dependent on appointments made)

Work hours:

• Monday - Friday: 08:00 - 17:00
• Every other Saturday: 08:00 - 12:00

IMPORTANT:

• Applications close 28 July 2025
• Only applications submitted via the Ditto Jobs platform will be considered
• Only candidates who meet all our client's minimum requirements will be contacted