Customer Care Agent

As a Customer Service Agent, you will be the face of the company, responsible for engaging with customers and providing exceptional service. This role combines customer service expertise with sales repairs support to enhance the customer experience and achieve brand loyalty.

Key Responsibilities:

Customer Service:

1. Respond promptly and professionally to customer inquiries via phone, email, and chat.
2. Resolve customer issues and complaints with empathy and efficiency.
3. Maintain a positive and professional demeanor with customers at all times.
4. Provide accurate and detailed information about products and services.
5. Keep thorough records of customer interactions, transactions, and feedback.

Administrative Tasks:

1. Assist in preparing repairs reports and analyzing customer feedback.
2. Collaborate with repairs and sales teams to enhance customer engagement strategies.
3. Update and maintain customer information in the CRM system.

Requirements:

1. Matric as a minimum and proven experience in customer service and sales roles.
2. Excellent communication and interpersonal skills.
3. Strong problem-solving abilities and conflict resolution skills.
4. Proficiency with customer service software, CRM systems, and Microsoft Office Suite.
5. Ability to work independently and as part of a team.

Preferred Skills:

1. Knowledge of ERP Software Systems like SAP is an advantage.