Customer Care Advisor

WeBuyCars; Pretoria; On-site; ZAR 50 000 - 200 000; Full time

Job summary

An exciting opportunity awaits a dynamic individual to join a vibrant Contact Centre team. This role involves building strong customer relationships, providing product and service information, and resolving customer queries effectively. The ideal candidate will possess excellent communication skills, a mechanical background, and a passion for delivering outstanding customer service. Join a forward-thinking company that values teamwork and offers a supportive environment where you can thrive and grow your career. If you're eager to make a difference in customer care, this position is perfect for you.

Benefits

15 Days Annual Leave

Provident Fund

Qualifications

• Minimum 2 years of experience in a customer care environment.
• Technical/mechanical background advantageous.

Responsibilities

• Manage customer relationships and provide product information.
• Handle customer-related queries and problem-solving tasks.

Skills

Verbal Communication

Written Communication

Problem Solving

Customer Service Orientation

Teamwork

Stress Tolerance

Listening Skills

Education

Grade 12

Job description

We have an exciting opportunity for a young and energetic person to join our Contact Centre at our Silver Lakes branch.

Duties and Responsibilities

• Customer relationship-building management
• Provide customers with product and service information
• Problem-solving tasks during shift
• Handle and take full responsibility for customer-related queries

Key Competencies and Skills

• Strong verbal and written communication skills
• Must have a mechanical background in vehicles
• Listening skills
• Problem analysis and problem-solving
• Customer service orientation
• Teamwork
• Stress tolerance

Further Requirements

• Grade 12
• Minimum 2 years of experience in a customer care environment
• Technical/mechanical background advantageous
• Previous motor industry experience

Package-related Information

• 15 Days Annual Leave
• Momentum FundsAtWork Provident Fund
• Market-related salary