Customer Business Support Specialist 3rd Party Governance

Manpower Group SA Ltd; Gauteng; Hybrid; ZAR 200,000 - 300,000; Full time

Job summary

A leading global technology company is looking for a Customer Business Support Specialist to manage external resource engagements within a hybrid working model in South Africa, Gauteng. The ideal candidate has a Bachelor's degree and at least 5 years of operational experience, with a strong focus on compliance, process oversight, and communication skills. Join us to ensure efficient procurement in a fast-paced environment.

Qualifications

• Minimum 5 years operational experience in relevant fields.
• Fast learner with the ability to understand complex, high-level processes.
• Fluent English essential.

Responsibilities

• Guide project managers through work order processes.
• Monitor progress of open work orders and ensure timely completion.
• Evaluate information accuracy and process adherence.

Skills

Supplier management

Procurement

Project management

Service operations

Attention to detail

Communication abilities

Education

Bachelor's degree or equivalent experience

Tools

MS Office Suite

Job description

Contract Type: 12-month contract with extension opportunities
Location: Hybrid working model (Home office + Corporate office)
Hours: Full-time, 40 hours per week

About the Role

Our client, a leading global technology company, is seeking a Customer Business Support Specialist to join their 3rd Party Governance team within the Global Resource Management division. This is an exciting opportunity to play a vital role in managing external resource engagements and ensuring compliant purchasing processes.
The successful candidate will work closely with business stakeholders, purchasing teams, and compliance departments to facilitate fast and efficient external consultant procurement through workforce management systems.

Key Responsibilities

Work Order Management

• Guide project managers through work order processes
• Create and manage work orders in workforce management systems
• Ensure accuracy and compliance of all information provided
• Collaborate with stakeholders on requirements and specifications

Process Oversight & Monitoring

• Monitor progress of open work orders and ensure timely completion
• Coordinate with multiple parties to address delays
• Maintain adherence to process timelines and standards

Compliance & Quality Assurance

• Evaluate information accuracy and process adherence
• Ensure compliance with internal policies and standards
• Maintain high standards of data integrity

Continuous Improvement

• Identify opportunities to streamline processes
• Recommend efficiency improvements
• Collaborate with team members on process enhancements

Additional Growth Opportunities

• Potential expansion into third-party risk management
• Supplier management and onboarding coordination
• End-to-end risk management process oversight

Essential Requirements

• Bachelor's degree or equivalent demonstrated experience
• Minimum 5 years operational experience (supplier management, procurement, project management, or service operations preferred)
• Fast learner with ability to understand complex, high-level processes
• Experience in fast-paced, international environments
• Exceptional attention to detail and organizational skills
• Outstanding written and verbal communication abilities
• Strong integrity and ethical business approach
• Ability to work independently and collaboratively
• Advanced MS Office proficiency (Outlook, Teams, Excel, PowerPoint)
• Fluent English essential

Desirable Skills

• Experience with ERP systems and workforce management platforms
• Additional language skills
• International working environment experience
• Risk management or compliance background

Please note only shortlisted candidates will be contacted