Customer Assistant - Foods - Aldergrove

Team In Store

Store Aldergrove Belfast Simply Food

Location Belfast, Antrim

Contract type Temporary

Position type Part Time

Salary £12.60 p/h + £3.00 p/h unsocial premium

Closing date: 29th April 2025

Apply now

Could you make an impact at M&S? If you think the answer is yes, we've got a few questions to ask, so we (and you) can see if you've got what it takes to be a Customer Assistant in our fast-paced stores.

About The Role

This section tells you all you need to know about the position and its responsibilities, outlining everything we hope to see in a successful candidate.

Summary

Customer Assistant - Foods - Aldergrove 16hrs temporary

Due to operational requirements, this role is suitable for 18 years and over.

Working Hours:
Monday 10:00 - 14:00
Wednesday 10:00 - 14:00
Thursday 19:00 - 23:00
Saturday 10:00 - 14:00

Purpose

To deliver a great shopping experience for our customers, we are looking for colleagues who put customers before tasks every time whilst championing and promoting our brilliant products. As the face of the business, you will be the voice of our customers helping us to continually improve.

Key Accountabilities

• Serve our customers efficiently, both on the shop floor and at service points.
• Keep the store clean and tidy, ensuring that our shelves are always stocked with product.
• Monitor and deliver on the daily sales targets, priorities, promotions, and selling opportunities.
• Proactively engage with customers to understand their needs, make recommendations and deliver remarkable service throughout their visit to store.
• Build expert product knowledge to sell and recommend our products and services.
• We’ll give you the training to utilize all digital tools and communication channels to deliver for the customer every time.

Key Capabilities

• High levels of customer service.
• Committed to delivering excellent work with great attention to detail.
• Open to and acts upon feedback, asking for this regularly.
• Takes accountability for planning and managing own workload efficiently.
• Strong communication skills.
• Adaptable to changing situations.
• Builds positive relationships by being a good listener.
• Good level of digital capability.

Benefits

• Wellbeing hub: Get access to resources to support your wellbeing, including a free virtual GP service.
• Giving back: Support your favourite charities by donating through your pay or even volunteering for them.
• Pay: Earn a competitive salary.
• Colleague discount: After completing your probation period, you'll receive 20% colleague discount across all M&S products and many of our third-party brands for you and a member of your household.
• Time off: Competitive holiday entitlement with the potential to buy extra holiday days.
• Life assurance: Get cover for twice your salary up to age 70 (double with our Pension Plan).

How to Apply

Here’s what to expect at each stage of the application process. This can change depending on the role you’ve applied to. If you need any reasonable adjustments made at any stage, let us know and we can help.

• Send us your application: Fill in our short application form and hit submit.
• Online assessment: We’ll invite you to take part in an online assessment. This could be before or after your interview.
• In-person assessment centre: We’ll invite you to an in-person assessment centre or an interview. This process may differ depending on the role you’ve applied to.
• Decision: After we’ve decided, we’ll be in touch. If you’ve been successful, we’ll officially invite you to join the team and let you know the next steps.

Reference: 95256

Apply now