Customer and System Support (German Speaking Role) - Centurion

Talent Evolution (Pty) Ltd; Centurion; On-site; ZAR 360,000 - 480,000; Full time

Job summary

A leading company seeks a Technical Support Specialist in Centurion to provide operational support to European clients. The role demands fluency in German for effective communication and a strong technical background with hands-on experience in client-facing scenarios. Responsibilities include troubleshooting, data analysis, and maintaining system performance, ensuring a high level of customer satisfaction.

Qualifications

• 2-3 years experience in technical support or operations role required.
• Fluency in German and strong command of English is mandatory.
• Comfortable working flexible hours to align with European time zones.

Responsibilities

• Act as the main contact for European clients, handling queries mainly in German.
• Set up and manage master data in the Enterprise Asset Management System.
• Conduct end-to-end system testing and prepare Standard Operating Procedures.

Skills

Problem-solving

Data analysis

Customer service orientation

Education

Relevant tertiary qualification

Tools

ERP systems

WMS systems

SQL

Job description

This role provides system and operational support to European clients within a control tower environment. The focus is on daily client interaction, system monitoring, transactional data analysis, and technical troubleshooting. The successful candidate will play a vital role in ensuring seamless communication, operational accuracy, and system performance for clients based in Europe.

This is a client-facing role requiring fluency in German to manage communications with stakeholders across various European regions. The position also demands strong analytical and technical support skills to ensure that systems and processes run efficiently and deliver measurable value to clients.

Key Responsibilities

• Act as the first point of contact for European clients, handling technical and operational queries via phone, TEAMS, email, and virtual meetings — primarily in German .
• Set up and manage master data in the Enterprise Asset Management System (TEAM).
• Conduct end-to-end system testing during client onboarding and system rollouts.
• Prepare and update Standard Operating Procedures (SOPs) to reflect new implementations or system features.
• Deliver system training and demonstrations to client users.
• Monitor transactional data to ensure ongoing compliance with agreed processes.
• Identify and correct data anomalies and manage error queues.
• Generate routine and custom reports, offering insights and performance feedback.
• Assist clients with remote troubleshooting, including support for RFiD and scanning devices via SOTi.
• Maintain and update support tickets, providing clear status updates and resolution timelines.
• Investigate and escalate complex system issues to internal IT and development teams.
• Communicate software changes, maintenance updates, and new releases to clients in German .
• Collaborate with internal teams to improve service quality and system usability.

Requirements

• Relevant tertiary qualification.
• 2–3 years of experience in a technical support, customer service, or operations role.
• Fluency in German (written and spoken) is a non-negotiable requirement.
• Strong command of English (written and spoken).
• Comfortable working flexible hours to accommodate European time zones, including during daylight saving adjustments.
• Experience working with ERP, WMS, or asset tracking systems is beneficial.
• Exposure to SQL is an advantage.

Key Attributes

• Professional and effective communicator in both German and English .
• Exceptional customer service orientation with a proactive mindset.
• Strong problem-solving, data analysis, and reporting skills.
• Excellent organisational skills and attention to detail.
• Comfortable working in a dynamic, high-pressure environment.
• Fast learner with the ability to adapt to evolving systems and processes.
• Team-oriented, collaborative, and open to continuous learning.

Should you not receive a response within 10 working days, please consider your application unsuccessful.

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