Customer and Sales Engagement Specialist

TalentPop App; Pretoria; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A dynamic e-commerce company seeks a Customer and Sales Engagement Specialist to support customers and enhance their shopping experience. Candidates should have a minimum of 1 year of experience in customer service and be familiar with e-commerce platforms. The role is fully remote and offers commissions, paid time off, and opportunities for growth within a supportive team.

Benefits

Commissions and annual increases

Paid time off

HMO coverage or health stipend

Performance and recognition incentives

Permanent work-from-home setup

Qualifications

• 1+ year of experience in customer service, sales, or e-commerce.
• Thrives in a fast-paced, remote work environment.

Responsibilities

• Assist shoppers via various communication channels.
• Provide personalized product recommendations.
• Track and manage orders for timely updates.
• Identify upsell and cross-sell opportunities.
• Maintain accurate customer records.
• Collaborate with the team based on customer insights.

Skills

Strong communication

Problem-solving skills

Sales-oriented mindset

Attention to detail

E-commerce familiarity

Tools

Shopify

CRM tools

Job description

Customer and Sales Engagement Specialist

Customer and Sales Engagement Specialist

2 days ago Be among the first 25 applicants

Join TalentPop App as a Customer and Sales Engagement Specialist!

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

What You’ll Do

• Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
• Order Management: Track and manage orders, ensuring timely updates and resolutions.
• Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
• Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
• Team Collaboration: Work with the team to suggest improvements based on customer insights.
  
  

What We’re Looking For

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with platforms like Shopify and CRM tools.
• Sales-oriented mindset with a talent for suggesting relevant products.
• Highly organized with excellent attention to detail.
• Thrives in a fast-paced, remote work environment.
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

Why Join TalentPop App?

• Commissions and annual increases.
• Paid time off and HMO coverage or a health stipend.
• Performance and recognition incentives.
• Permanent work-from-home setup.
• Opportunities for growth within a vibrant and supportive team.
  
  

When applying, use application code: BCS

Ready to make online shopping better for everyone? Apply now and join our team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at TalentPop App by 2x

Get notified about new Customer Specialist jobs in Pretoria, Gauteng, South Africa.

Pretoria, Gauteng, South Africa 3 weeks ago

Customer Billing Representative - EST Working Hours (Remote)

Pretoria, Gauteng, South Africa 3 weeks ago

Pretoria, Gauteng, South Africa 4 days ago

Pretoria, Gauteng, South Africa 6 days ago

Pretoria, Gauteng, South Africa 2 weeks ago

Pretoria, Gauteng, South Africa 2 hours ago

Territory Sales & Application Manager - Cape Town (Invitro Diagnostics)

Pretoria, Gauteng, South Africa 3 days ago

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.