Customer and Sales Engagement Specialist

TalentPop App; Gqeberha; On-site; ZAR 250,000 - 350,000; Full time

Job summary

Join a leading company as a Customer and Sales Engagement Specialist! You will deliver exceptional customer experiences, assist shoppers, and manage orders. Ideal candidates are detail-oriented, sales-savvy, and possess strong communication skills. Enjoy a permanent work-from-home setup with growth opportunities.

Benefits

Commissions and annual increases

Paid time off and HMO coverage

Performance and recognition incentives

Permanent work-from-home setup

Opportunities for growth

Qualifications

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills are essential.
• Familiarity with e-commerce platforms is a plus.

Responsibilities

• Assist customers via phone, email, live chat, and SMS.
• Provide personalized product recommendations and address concerns.
• Identify upsell and cross-sell opportunities for increased revenue.

Skills

Customer Service

Sales Orientation

Communication

Problem Solving

Attention to Detail

Education

1+ year of experience in customer service or sales

Tools

Shopify

CRM tools

Job description

Customer and Sales Engagement Specialist

14 hours ago Be among the first 25 applicants

Join TalentPop App as a Customer and Sales Engagement Specialist!

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

What You’ll Do

• Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
• Order Management: Track and manage orders, ensuring timely updates and resolutions.
• Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
• Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
• Team Collaboration: Work with the team to suggest improvements based on customer insights.
  
  

What We’re Looking For

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with platforms like Shopify and CRM tools.
• Sales-oriented mindset with a talent for suggesting relevant products.
• Highly organized with excellent attention to detail.
• Thrives in a fast-paced, remote work environment.
  
  

Why Join TalentPop App?

• Commissions and annual increases.
• Paid time off and HMO coverage.
• Performance and recognition incentives.
• Permanent work-from-home setup.
• Opportunities for growth within a vibrant and supportive team.
  
  

When applying, use application code: BCS

Ready to make online shopping better for everyone? Apply now and join our team!

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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