Customer and Sales Engagement Specialist

TalentPop App; East London; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading e-commerce support service is seeking a Customer and Sales Engagement Specialist to enhance customer experience. Responsibilities include assisting customers through various communication channels, managing orders, and identifying sales opportunities. The ideal candidate will have over a year of e-commerce experience and excellent communication skills. This role offers a work-from-home setup with growth opportunities.

Benefits

Commissions and annual increases

Paid time off

Health coverage or stipend

Performance incentives

Permanent work-from-home setup

Qualifications

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Highly organized with excellent attention to detail.
• Thrives in a fast-paced, remote work environment.

Responsibilities

• Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Provide personalized product recommendations.
• Identify upsell and cross-sell opportunities.

Skills

Communication skills

Problem-solving skills

Sales orientation

E-commerce familiarity

Organization

Tools

Shopify

CRM tools

Job description

Join TalentPop App as a Customer and Sales Engagement Specialist!

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

What You’ll Do

• Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
• Order Management: Track and manage orders, ensuring timely updates and resolutions.
• Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
• Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
• Team Collaboration: Work with the team to suggest improvements based on customer insights.
  
  

What We’re Looking For

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with platforms like Shopify and CRM tools.
• Sales-oriented mindset with a talent for suggesting relevant products.
• Highly organized with excellent attention to detail.
• Thrives in a fast-paced, remote work environment.
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

Why Join TalentPop App?

• Commissions and annual increases.
• Paid time off and HMO coverage or a health stipend.
• Performance and recognition incentives.
• Permanent work-from-home setup.
• Opportunities for growth within a vibrant and supportive team.
  
  

When applying, use application code: BCS

Ready to make online shopping better for everyone? Apply now and join our team!