Customer and Sales Engagement Specialist

TalentPop App; Durban; Remote; ZAR 150,000 - 250,000; Full time

Job summary

A leading e-commerce company is seeking a Customer and Sales Engagement Specialist to enhance customer experiences. This role involves assisting customers via various channels, providing product guidance, and identifying sales opportunities. Ideal candidates should have 1+ year of experience in customer service or sales and be familiar with e-commerce platforms. The position offers remote work flexibility and opportunities for professional growth.

Benefits

Commissions and annual increases

Paid time off

HMO coverage or health stipend

Performance and recognition incentives

Permanent remote work setup

Qualifications

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills required.
• Sales-oriented mindset with a talent for suggesting relevant products.

Responsibilities

• Assist shoppers via phone, email, live chat, and SMS.
• Provide personalized product recommendations.
• Track and manage orders, ensuring timely updates.

Skills

Customer service

Sales strategy

E-commerce familiarity

Communication

Problem-solving

Tools

Shopify

CRM tools

Job description

Join TalentPop App as a Customer and Sales Engagement Specialist!

Are you passionate about delivering exceptional customer experiences? TalentPop App is looking for a detail-oriented and sales-savvy Customer and Sales Engagement Specialist to support our customers and ensure a seamless shopping journey. If you have a knack for customer service, enjoy assisting shoppers, and are comfortable with e-commerce platforms, we want you on our team!

What You’ll Do

• Support Customers: Assist shoppers via phone, email, live chat, and SMS with inquiries, orders, returns, and refunds.
• Product Guidance: Provide personalized product recommendations and address shopping-related concerns.
• Order Management: Track and manage orders, ensuring timely updates and resolutions.
• Drive Sales: Identify upsell and cross-sell opportunities to increase customer satisfaction and revenue.
• Maintain Records: Keep accurate customer records and gather feedback to enhance the shopping experience.
• Team Collaboration: Work with the team to suggest improvements based on customer insights.
  
  

What We’re Looking For

• 1+ year of experience in customer service, sales, or e-commerce.
• Strong communication and problem-solving skills.
• Familiarity with platforms like Shopify and CRM tools.
• Sales-oriented mindset with a talent for suggesting relevant products.
• Highly organized with excellent attention to detail.
• Thrives in a fast-paced, remote work environment.
  
  

Technical Requirements

• Stable DSL, Cable, or Fiber internet connection (minimum 20 Mbps, LAN required)
• Personal PC or laptop with a minimum i5 processor.
  
  

Why Join TalentPop App?

• Commissions and annual increases.
• Paid time off and HMO coverage or a health stipend.
• Performance and recognition incentives.
• Permanent work-from-home setup.
• Opportunities for growth within a vibrant and supportive team.
  
  

When applying, use application code: BCS

Ready to make online shopping better for everyone? Apply now and join our team!