Customer Advisor (Sales)

Capita; Cape Town; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is looking for a Customer Advisor (Sales) in Cape Town, with a focus on delivering excellent customer service and driving sales. As part of a dynamic team, you’ll manage customer interactions through effective communication, actively resolving issues and promoting products. This role requires Grade 12 education and sales experience, offering competitive remuneration and career advancement opportunities in a vibrant call center environment.

Benefits

Competitive remuneration package

Shift Allowance

Weekend Hero Bonus

Monthly performance bonus up to 20% of basic salary

Free transport for evening shifts

Comprehensive product training

Employee Share Scheme after 24 months

Eligibility for scholarship program after 24 months

Qualifications

• 12 – 24 months experience in a Sales Call Center environment.
• High proficiency in written and verbal English communication.
• Strong sales acumen and problem-solving skills.

Responsibilities

• Communicate with customers to identify specific needs and deliver solutions.
• Manage escalated queries while logging complaints accurately.
• Upsell and cross-sell products to retain customers.

Skills

Communication Skills

Problem Solving

Customer-Centric Approach

Time Management

Active Listening

Sales Acumen

Adaptability

Education

Grade 12 (Matric)

Job description

Ensures that customer issues andconcerns are answered efficientlyand effectively. More experienced Advisors may coach others and support the resolutionof escalated complaints inaccordance withbusiness, policy and legal requirements.

Job title:

Customer Advisor (Sales)

Job Description:

Role Objective

As a member of a highly skilled and motivated team, you will communicate with customers to identify specific needs, whilst delivering a market leading trading experience to increase the profitability of the business and remaining committed to treating our customers fairly and ensuring continuous delivery of service excellence in a sales/recontacting environment.

In this role you will be responsible for completing interactions with our customers by cross-selling/upselling new products. Determining the cause of customers wanting to leave; selecting and explaining the best solution to solve the problem. You will be focusing on retaining customers and logging customers complaints as well as offering new products and services where relevant to our customers.

Professional Know-how

Academic: Grade 12 (Matric) Experience:

• 12 – 24 months experience in a Sales Call Center environment

Working Relationships

Internal: Operations/functional line External: External Customer

Primary Responsibilities

Providing excellent service with a key focus on doing the right thing for each customer – deliver solutions that meet their individual needs.

Identifying vulnerable customers and adapting approach, providing additional support when required.

Handling escalated customer queries with empathy and integrity, logging accurately

Dealing with a specific range query.

Any other duties as deemed necessary and in line with the scope and level of this role.

Handling customer queries and delivering high quality service throughout

Using your product knowledge to proactively find answers and solve problems.

working to tight deadlines to ensure all queries are responded to in good time and meet day-to-day service delivery targets.

Adhering to data protection and confidentiality laws as well as regulatory compliance.

Key Result Areas/Competencies

Essential:

High proficiency in written and verbal English communication,

Time Management: Balancing multiple tasks efficiently is essential.

Active Listening: Understanding customer queries and questions

Handle complex issues.

Strong sales acumen.

Problem Solving: Quick thinking and resourcefulness are vital.

Communication Skills: Clear and concise communication

Adaptability: The ability to adjust to different customer personalities and situations is valuable.

Customer-Centric Approach: Putting the customer first is a core competency.

Moderate to Advanced computer skills and system navigation

Ability to work in a team.

About Us

O2 is one of the biggest cellular networks in the UK. This is a telecommunications campaign and the kinds of queries that come through would be: Customer that want to do sim swaps, network queries and billing queries.

The campaign operates in UK time. You will be required to work the following shifts in South African times:

Operating Hours: SA times

Monday–Sun (9AM – 9PM)

Your shift roster is subject to change therefore be prepared to work unfavorable shift patterns as per operational requirements.

Our Call Centre is operational 365 days per year (including Christmas and New Year).

You will be expected to work during the festive season (including Christmas Day)

What’s in it for you?

Competitive remuneration package

Shift Allowance

Weekend Hero Bonus

Excellent monthly performance bonus of up to 20% of basic salary

Free door to door transport for evening shifts after 7pm

A progressive career path to help you develop in your Call center career.

Comprehensive product training in a fun collaborative environment

Excellent accredited training programs to assist you in career development on a variety of subjects/concepts.

Employee Share Scheme Trust after 24 months tenure with Capita

Eligibility to participate in our scholarship program after 24 months tenure with Capita.

What we hope you’ll do next

Choose ‘Apply now’ to fill out our short application, so that we can find out more about you. Please upload an up-to-date CV which highlights your relevant experience.

What will happen next?

Your application will be reviewed.

If your application is successful, you will be invited to an interview with a member of the recruitment team.

IMPORTANT

The shortlisted candidates are subject to be assessed using relevant assessment tools based on the needs and requirements of the role.

Capita South Africa adheres to the principles of the Employment Equity Act and preference will be given to candidates in line with the business’ EE targets and goals.

Attach your most recent CV indicative of the criteria as advertised.

Location:

Cape Town

,

South Africa

Time Type:

Full time

Contract Type:

Permanent