Customer Advisor - Paarl

Sigma Connected Group; Paarl; On-site; ZAR 134,000 - 201,000; Full time

Benefits offered by this job

Career development opportunities

Promotions after probation

Full training and coaching

Home office setup

Job summary

Sigma Connected Group in Paarl is seeking Customer Advisors to handle inbound and outbound calls, back-office tasks, and general enquiries from our offices in the Paarl area. The role requires residence in Paarl, Grade 11 or Matric, and 6–12 months in Utilities within a BPO environment.

You will respond professionally, using scripts and systems, and strive to deliver a seamless customer experience. Full training and ongoing coaching are provided; the day is fast-paced with KPI targets and

Qualifications

• Must reside in Paarl area.
• 6–12 months of experience in Utilities within a BPO environment.
• Excellent written and verbal communication skills.

Responsibilities

• Handle inbound and outbound calls, back-office tasks and general enquiries.
• Respond to all incoming and outbound calls professionally, using campaign guidelines and scripts.
• Work from offices based in the Paarl area and engage with customers to resolve issues.

Skills

Active listening

Communication skills

Empathy

MS Word

Outlook

Education

Grade 11 / Matric

Job description

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

• Career development and opportunities to apply for internal promotions following your probationary period.
• Monthly, Quarterly and Annual awards with marvelous prizes.
• Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.
• Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.
• Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.
• Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.
• Join communities and collaborate with your colleagues on our internal Social Media platform.
• The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day will Look Like:

You’ll be working from offices based in the Paarl Area. This campaign deals with inbound & outbound calls as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

To be considered for this position, candidates must reside in the Paarl area and have completed minimum Grade 11 or hold a Matric qualification. It is essential to have 6 to 12 months of experience working in Utilities within a BPO environment. Applicants should demonstrate excellent written and verbal communication skills, with the ability to adapt their style to suit individual customers and varying circumstances. Proficiency in computer applications, particularly Microsoft Word and Outlook, is required, along with strong problem-solving abilities and a curious, determined mindset for resolving customer issues effectively. Active listening skills and a commitment to creating a seamless customer experience are also crucial.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.