Customer Advisor - Motor Insurance

Findojobs South Africa; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading company is seeking a Customer Advisor in Cape Town to manage inbound calls, process billing, and provide technical support. Ideal candidates will have a Matric Certificate, customer service experience, and strong communication skills. Join a growing team and contribute to excellent customer care standards.

Benefits

Shift Allowance

Medical Allowance

Provident Fund

Free Transport to Home within 35km radius

Qualifications

• 6-12 months consecutive customer service experience.
• South African Citizen.
• Clear Credit and Criminal records required.

Responsibilities

• Receive inbound calls from policyholders in a contact centre environment.
• Process billing transactions and resolve inquiries.
• Deliver positive service experiences meeting performance metrics.

Skills

Strong communication skills

Effective listening abilities

Organizational techniques

Time-management techniques

Typing Speed 25wpm 95%

Computer Literacy

Good articulation of English language

Education

National Senior Certificate (Matric Certificate)

Job description

Our client, a World-renowned BPO in Cape Town, is looking for Customer Advisorto join their growing team.

As a Customer Advisor, you will handle majorly inbound calls. Ensure a positive customer experience and maintains an in-depth knowledge of customer needs.

Essential Functions

• Receive inbound calls from policyholders in a contact centre environment
• Process billing transactions on behalf of policyholders, which include telephone payments and account adjustments
• Accurately interpret and verify billing transactions
• Respond to simple as well as complex billing inquiries from policyholders
• Provide policyholders with technical support on the client systems
• Follow up with policyholders on outstanding items in a timely manner
• Deliver highly positive service experiences consistent with our key performance metrics, quality standards and customer experience program
• Perform other duties as needed
• Increase customer retention, loyalty and build a credible reputation
• Comprehend and adhere to the company and department standards, policies and procedures
• Contribute individually and as a member of a team to ensure service levels meet agreed client and internal standards
• Deliver a quality service to all customers and third parties to ensure customer and client satisfaction
• Strong communication skills and effective listening abilities
• Effective organizational and time-management techniques
• Exhibit patience and a positive outlook when working with policyholders
• Contribute to an environment of accountability, collaboration and teamwork
• Basic ability to navigate computers and software applications (MS Office, Word, Excel, etc.)
• Able to commit to the entirety of the training program and work within a structured operation environment
• South African Citizen
• Must have a National Senior Certificate (Matric Certificate)
• Must have a Clear Credit record, non-negotiable
• Must have a Clear Criminal record, non-negotiable
• 6-12 months consecutive customer service experience
• Typing Speed 25wmp 95%
• Soft skills & Telecommunications Experience (Advantageous)
• Computer Literacy (MS Office, Social Media, Online, Navigation)
• Good articulation of the English language (Spoken and Written)

Salary : Market related, S ift Allowance, Medical Allowance, Provident Fund, Pay for Performance

Shifts and benefits :

• Monday to SundayUK rotational 9-hour shift between 9am and 11pm
• Free Transport to Home - within 35km radius from CBD, if scheduled to work after 18h00 pm (SA time) Monday to Sunday

Location - Based in Cape Town, CBD

Date of Joining : June 2025

Surgo (Pty) Ltd will consider all applications in terms of its Employment Equity (EE) and is committed in maintaining diversity in its appointments. Surgo (Pty) Ltd, therefore also encourages people with disabilities and from other diverse backgrounds to apply. Due to the high volume of applications, should you not receive feedback within three months upon submission, you can assume your application was unsuccessful and we encourage you to reapply.

Your CV will be kept on our database for us to contact you should any future vacancies become available. If you do not wish for us to keep your CV for any other positions, please email [e-mail]

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Customer Advisor • Cape Town, Western Cape, South Africa