Customer Advisor - Customer Service

Sigma Connected Group; Cape Town; On-site; ZAR 50 000 - 200 000; Full time

Job summary

Join a forward-thinking company that values its employees and fosters a supportive environment. This role offers a chance to excel in customer service while working in a dynamic and inclusive workplace. As part of a dedicated team, you'll engage with customers, assist with their inquiries, and contribute to team goals. With comprehensive training and ongoing support, you'll thrive in this fast-paced position. Enjoy perks like bonuses for referrals, a tree planted in your name, and opportunities for career development. If you're passionate about helping others and ready to make a difference, this is the perfect opportunity for you.

Benefits

15 Days Holiday

Monthly, Quarterly and Annual Awards

Employee Assistance Program

R1600 Referral Bonus

Discounted Medical Insurance

Free Transport Options

Community Collaboration Opportunities

Qualifications

• Dedicated to providing outstanding customer service.
• Excellent listening and communication skills.
• Ability to adapt to change and work under pressure.

Responsibilities

• Handle inbound and outbound calls professionally.
• Assist customers with inquiries and conflicts.
• Work towards team goals in a dynamic environment.

Skills

Customer Service

Communication Skills

Empathy

Computer Literacy

Ability to Handle Pressure

Education

Grade 12

Job description

What being part of the Sigma Family means for you

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

15 days holiday, with additional days accrued the longer you have been a part of the Sigma Family.

Monthly, Quarterly and Annual awards with marvelous prizes.

️Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

R1600 bonus for each friend that you refer to join the Sigma Family who passes probation.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

???? Discounted optional Medical Insurance.

Free and convenient transport options to make travelling a breeze.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse and inclusive workplace – all amazing people are welcome in the Sigma Family.

Simple and Straight Forward Recruitment!

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

A bit more about the Opportunity...

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are someone who is dedicated to providing outstanding customer service. Your commitment to your role shines through as you genuinely enjoy assisting people with their concerns, possessing excellent listening, communication, and empathy skills. Confidently, you engage with individuals to address customer inquiries and conflicts. Adapting to change comes naturally to you, comfortable both in independent work and team settings. Striving towards KPIs, you welcome feedback and maintain a positive outlook. You excel under pressure, diligently tracking your targets in a fast-paced work environment.

Role Requirements:

• Good command for the English Language, well-articulated.
• Passed Grade 11/Grade 12 - Proof to be provided
• 1 Year Retail Experience / 6 Months contact centre
• Ability to handle pressure
• Computer Literate
• Reside within 30km radius (Southern Suburbs)

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!