Customer Advisor - Collections | Nightshift

Sigma Connected Group; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

Join a forward-thinking company as a Customer Service Advisor, where your dedication to exceptional service will shine. This role offers a dynamic environment with opportunities for career growth and internal promotions. You'll be part of a supportive and inclusive workplace, engaging with diverse individuals while delivering top-tier customer service. With comprehensive training and a focus on personal development, you'll thrive as you assist clients across various industries. Enjoy benefits like medical insurance, transportation perks, and recognition awards while making a positive impact in the Sigma Family.

Benefits

Medical Insurance

Transportation Benefits

Employee Assistance Program

Awards and Recognition

Flexible Working Hours

Qualifications

• 12 months of collections experience in a BPO or UK-based call center.
• Willingness to learn and adapt in a fast-paced environment.

Responsibilities

• Handle inbound & outbound collections and general inquiries.
• Respond to calls professionally and courteously.

Skills

Customer Service

Communication Skills

Empathy

Problem Solving

Flexibility

Education

Grade 11

Job description

What being part of the Sigma Family means for you

As our business continues to thrive and expand, we are searching for exceptional individuals to become part of the Sigma Family as Customer Service Advisors. Before delving into the details of this role, let us explain why joining us at Sigma is a fantastic opportunity.

Who are the Sigma Family?

At Sigma, we stand out and were acknowledged in May 2023 by the Sunday Times as one of the Best Places to Work - voted by our people.

Our core mission is to #ImproveEverythingAlways, with a strong focus on our people. That's why we are seeking exceptional individuals to join us and represent our clients, delivering top-tier customer service across various industries.

What being a part of the Sigma Family means for you!

Career development and opportunities to apply for internal promotions following your probationary period.

Monthly, Quarterly and Annual awards with marvelous prizes.

???? Resources such as the Employee Assistance Program (EAP) and Mental Health First Aiders to support you when life might not be going quite as you expected.

Receive a tree in the Sigma Forest when you pass probation. This will allow you to review how your tree is reducing your carbon footprint.

???? Medical Insurance – Covers doctor visits, optometrist appointments and dental assistance, funeral cover, Group Life Cover, which are all Free from the Sigma Family to you.

Transportation Benefits – Accommodate making your traveling journey to work easier with the amazing shuttle services that we offer our employees.

Join communities and collaborate with your colleagues on our internal Social Media platform.

The opportunity to be a part of an equal, diverse, and inclusive workplace – all amazing people are welcome in the Sigma Family.

A bit more about the Opportunity...

What Your Day-to-Day will Look Like:

You’ll be working from offices based in Southern Suburbs, Cape Town. This campaign deals with inbound & outbound collections as well as various back-office pieces and general enquiries. Alongside, the successful applicant will be required to respond to all incoming and outbound calls in a professional, courteous, and friendly manner using the relevant campaign guidelines, scripts and systems.

With frequent calls, the pace is quick, ensuring a dynamic day assisting numerous people daily. You will work towards team goals and have a comfortable office setup at home, virtually connected with your team during shifts.

Full training and ongoing coaching are provided throughout your career. While prior knowledge is not expected, you will need to have a willingness to learn and a drive to excel. If you possess these qualities, you are going to thrive here!

What amazing People will bring to the role

What Amazing People Will Bring to the Role:

You are dedicated to delivering exceptional customer service, with 12 months of collections experience in a BPO or UK-based call center. Holding a minimum of a Grade 11 pass, you are flexible with working night shifts. Your commitment is evident in your genuine enjoyment of assisting people, complemented by excellent listening, communication, and empathy skills. You confidently engage with individuals to resolve inquiries and conflicts, adapt seamlessly to change, and excel both independently and within team settings. Driven by KPIs, you embrace feedback, maintain a positive outlook, and thrive under pressure, diligently tracking targets in a fast-paced environment.

Simple and Straight Forward Recruitment.

We believe in a straightforward approach and don't believe in unnecessary hurdles for candidates. After sending us your CV, if we find a fitting position, we'll reach out for a brief phone chat. If you match what we're looking for in a new Sigma Family member, you'll be invited to a Talent Session or a one-on-one interview. If successful, you'll receive a start date and our fantastic onboarding team will get you ready for your first day.

Supporting our future people.

If you need any assistance or adjustments at any point during recruitment, feel free to let us know.

If you like the sound of being part of the Sigma Family then don’t wait and get applying!