CS Customer Service Operator (Y.E.S. Program)

Siemens Healthineers; Midrand; On-site; ZAR 80,000 - 120,000; Full time

Job summary

Siemens Healthineers is seeking an Intern Customer Support Operator to enhance customer experiences while supporting service operations. The intern will manage inquiries, drive complex issues to qualified technicians, and maintain strong customer relationships. Ideal candidates will display excellent communication skills, attention to detail, and the ability to perform under pressure.

Qualifications

• Must be a South African Citizen.
• Ability to maintain calm in a volatile environment.
• Computer Literate.

Responsibilities

• Processes incoming orders and inquiries regarding products and services.
• Maintains a high level of availability for customer requests/inquiries.
• Supports pre-and/or post sales technical product advice.

Skills

Customer service experience

Excellent communication

Attention to detail

Ability to work under pressure

Teamwork

Education

Matric

Tools

MS Word

MS Excel

MS Outlook

Job description

Do you want to help shape the future of healthcare? Our name, Siemens Healthineers, was selected to honor our people who dedicate their energy and passion to this cause. It reflects their pioneering spirit combined with our long history of engineering in the ever-evolving healthcare industry.

We offer you a flexible and dynamic environment with opportunities to go beyond your comfort zone in order to grow personally and professionally. Sound interesting? Then come and join our global team as Intern Customer Support Operator.

Our global team: Siemens Healthineers is a leading global medical technology company. 50,000 dedicated colleagues in over 70 countries are driven to shape the future of healthcare. An estimated 5 million patients across the globe benefit every day from our innovative technologies and services in the areas of diagnostic and therapeutic imaging, laboratory diagnostics and molecular medicine, as well as digital health and enterprise services.

Our culture: Our culture embraces different perspectives, open debate, and the will to challenge convention. Change is a constant aspect of our work. We aspire to lead the change in our industry rather than just react to it. That’s why we invite you to take on new challenges, test your ideas, and celebrate success.

Please note that this position is only applicable for currently unemployed applicants from designated groups, as per the company employment equity requirements.

Your tasks and responsibilities:

• Maintains a high level of availability for customer requests/inquiries
• Conducts technical and/or administrative, mainly pre-defined support activities for service operations and
  
  

delivery.

• Processes incoming orders, inquiries and/or requests regarding products and/or services.
• Performs order management for assigned customers, manages and files clients' information in the
  
  

information system.

• Drives complex issues and questions to respectively qualified Service Technicians or Service Engineers.
• Cooperates with clients and sales representatives to clarify orders and issues.
• Participates in investigating and resolving commercial and/or technical problems.
• Supports pre-and/or post sales technical product advice for development, implementation and operation of
  
  

customer solutions.

• Support the Area Service Manager in all resource planning activities
  
  

Your skills and attributes:

• Matric
• Customer service experience will be advantageous
• Must be an excellent communicator and have the ability to maintain calm in a volatile environment
• Attention to details with high work accuracy.
• Ability to work under pressure and meet deadlines.
• Ability to establish and maintain good customer relationships both internally and externally.
• Computer Literate (MS Word, Excel, Outlook).
• Ability to work in a fast paced and dynamic environment.
• Ability to work independently as well as part of a team
  
  

Must be a South African Citizen