Cross Technology Managed Services Engineer (L3)

NTT DATA, Inc.; Cape Town; Hybrid; ZAR 900,000 - 1,200,000; Full time

Job summary

NTT DATA, Inc. is seeking a seasoned Managed Services Cross Technology Engineer (L3) to deliver and optimize hybrid infrastructure across Azure, VMware, storage, backup, and networking. The role emphasizes proactive incident resolution, automation, and adherence to SLAs.

You will mentor junior engineers, lead complex cross-technology incidents, and contribute to cloud migration and modernization efforts. The ideal candidate has 5+ years in infrastructure engineering, strong IaC experience, and

Qualifications

• 5+ years of infrastructure engineering experience in large enterprise or managed services environments.
• Strong experience with hybrid environments: Azure, VMware, storage, backup, networking.
• Experience deploying/infrastructure with IaC (Terraform, Bicep, ARM Templates).
• Knowledge of Azure governance, monitoring, and cost optimization.

Responsibilities

• Design, deploy, configure, and maintain hybrid infrastructure platforms (Azure, VMware, storage, networking).
• Develop and manage CI/CD pipelines using Azure DevOps and GitHub Actions.
• Administer, monitor, and optimize VMware vSphere, vCenter, ESXi, vSAN, and Site Recovery Manager.
• Implement security controls and governance using Azure Policy, RBAC, and Defender for Cloud.

Skills

Azure

VMware

Terraform

Azure DevOps

Networking

Tools

Bicep

ARM Templates

PowerShell

Azure CLI

GitHub Actions

Job description

Make an impact with NTT DATA

Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Managed Services Cross Technology Engineer (L3) is a seasoned engineering role, responsible for providing a service to clients by proactively identifying and resolving technical incidents and problems. Through pre-emptive service incident and resolution activities, as well as product reviews, operational improvements, operational practices, and quality assurance this role will maintain a high level of service to clients. The primary objective of this role is to ensure zero missed service level agreement (SLA) conditions. The Managed Services Cross Technology Engineer (L3) is responsible for managing tickets of high complexity, conducts advanced and complicated tasks, and provides resolution to a diverse range of complex problems. This position uses considerable judgment and independent analysis within defined policies and practices and applies analytical thinking and deep technical expertise in achieving client outcomes, while coaching and mentoring junior team members across functions. The Managed Services Cross Technology Engineer (L3) focuses across two or more technology domains such as (but not limited to) Cloud, Security, Networking, Applications and / or Collaboration and may also contribute to/support on project work as and when required.

Key Responsibilities

• Design, deploy, configure, and maintain hybrid infrastructure platforms spanning Microsoft Azure, VMware virtualization, enterprise storage, backup, and networking technologies.
• Build, manage, and optimize Azure environments utilizing Infrastructure as Code (IaC) methodologies, including Terraform, Bicep, ARM Templates, PowerShell, and Azure CLI.
• Deploy and administer Azure infrastructure services including Azure Virtual Machines, Virtual Networks, Azure Storage, Azure Backup, Azure Site Recovery, Managed Disks, Azure Files, and Platform-as-a-Service offerings.
• Design and manage CI/CD pipelines through Azure DevOps and GitHub Actions to automate infrastructure provisioning, configuration management, and operational processes.
• Administer, maintain, and support VMware vSphere, vCenter, ESXi, vSAN, and Site Recovery Manager environments.
• Manage enterprise storage platforms including NetApp, Dell EMC, Pure Storage, and other SAN/NAS solutions, ensuring performance, availability, and scalability.
• Configure and support Fibre Channel SAN environments, including storage networking, zoning, multipathing, HBA management, and SAN switch administration.
• Implement and support backup and disaster recovery solutions utilizing Veeam, Azure Backup, Azure Site Recovery, Rubrik, and Zerto technologies.
• Monitor cloud and on-premises infrastructure using Azure Monitor, Log Analytics, Application Insights, and enterprise monitoring solutions.
• Investigate and resolve complex cross-technology incidents involving cloud, virtualization, storage, backup, networking, and security platforms.
• Perform root cause analysis and develop permanent corrective actions to improve platform stability and service reliability.
• Implement infrastructure governance and security controls using Azure Policy, RBAC, Microsoft Defender for Cloud, and industry best practices.
• Participate in cloud migration and modernization projects, including VMware-to-Azure migration initiatives and hybrid cloud solution implementations.
• Continuously identify opportunities for automation, operational improvement, standardization, and cost optimization.
• Mentor and coach Level 2 engineers on Azure cloud technologies, virtualization, storage, backup, and automation best practices.
• Lead technical infrastructure projects and deliver solutions within agreed timelines, quality standards, and client expectations.

Technical Knowledge and Experience

Cloud and Automation

• Strong hands‑on experience with Microsoft Azure infrastructure and platform services.
• Experience deploying infrastructure using Terraform, Bicep, ARM Templates, Azure DevOps, GitHub Actions, PowerShell, and Azure CLI.
• Understanding of cloud architecture principles including scalability, high availability, resilience, security, and disaster recovery.
• Experience with Azure governance, policy management, RBAC, monitoring, and cost optimization.

Virtualization

• Strong experience administering VMware vSphere, vCenter, ESXi, vSAN, Site Recovery Manager, and VMware Cloud technologies.
• Understanding of hybrid cloud integration between VMware and Microsoft Azure.

Storage and SAN

• Strong knowledge of enterprise storage platforms such as NetApp ONTAP, Dell EMC Unity/PowerMax, Pure Storage, and HPE Storage Solutions.
• Experience with Fibre Channel SAN fabrics, Brocade switches, SAN zoning, LUN provisioning, storage replication, and storage performance optimization.

Backup and Disaster Recovery

• Experience with Veeam Backup & Replication, Azure Backup, Azure Site Recovery, Rubrik, and Zerto.
• Knowledge of DR design, testing, and operational recovery procedures.

Networking and Security

• Enterprise networking experience, including VLANs, routing, firewalls, load balancers, VPNs, and ExpressRoute.
• Experience with cloud and infrastructure security practices.

Required Experience

• 5+ years of infrastructure engineering experience within a large enterprise or managed services environment.
• Strong experience supporting hybrid environments consisting of Microsoft Azure, VMware, enterprise storage, backup, and networking technologies.
• Demonstrated experience deploying and managing infrastructure using Infrastructure as Code methodologies.
• Experience with Azure cloud architecture, migrations, governance, monitoring, and operational management.
• Experience administering VMware virtualization and enterprise storage environments.
• Experience managing Fibre Channel SAN environments and storage networking technologies.
• Strong understanding of ITIL-based operational processes and service delivery.
• Experience working with vendors, technology partners, and cross‑functional engineering teams.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate (AZ-104)

Highly Desirable

• Microsoft Certified: Azure Solutions Architect Expert
• Microsoft Certified: DevOps Engineer Expert
• HashiCorp Terraform Associate
• VMware Certified Professional – Data Center Virtualization (VCP-DCV)
• VMware Certified Specialist – Cloud Provider
• Veeam Certified Engineer (VMCE)

Beneficial

• Azure Security Engineer (AZ-500)
• Cisco CCNP
• PCNSE
• CISSP
• CKA
• AWS Solutions Architect Associate
• Google Professional Cloud Architect

Workplace type

Hybrid Working

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.