CRM & Software Support

Express Employment Professionals Midrand; Centurion; On-site; ZAR 300,000 - 400,000; Full time

Job description

Job Title : CRM & Software Support

Location : Centurion

Our client, a market leader, is looking to employ a CRM and Software Support Specialist.

Ideally, this role would best suit an IT Professional with CRM platforms and workflow automation experience. We are looking for a strong background and understanding of automation tools, Business Process Automation, and optimizing business systems, software platforms, and automation processes.

Must have extensive experience in managing and maintaining an Online Platform and Digital Software. This role will be office-based in Centurion.

We are looking for your experience with Zapier and HubSpot, managing integrations with CRM systems across departments in the business.

Will be required to have a Valid Driver's License and have their own reliable transport.

Key Purpose of The Job :

• Will manage the day-to-day running of the IT infrastructure.
• Troubleshooting software, application, and connectivity issues.
• Will manage and maintain the Online Platform, CRM Platform, and Digital Software Management. Assist and support database and system administration for SQL and Microsoft Azure.
• Will be required to do registrations, all systems, and CRM integration.
• Identify and implement automation opportunities within the current CRM System and digital software to streamline operations.
• Will ensure the company's Data is protected, management, monitoring, and support of data storage systems across both local and cloud-based environments.

Qualification, knowledge, and experience requirements :

Matric with Information Technology Diploma or Degree.

Further tertiary qualification in ICT or Business Management.

Managing and maintaining the Online Platform and Digital Software Management :

System Management and Support

Ongoing management and maintenance of the Online Platform and Digital Software Systems.

Immediate response and resolution of urgent support requests and system errors affecting either platform.

Server Management

Perform upgrades and downgrades of servers as needed to accommodate live event-specific traffic and performance requirements.

Ensure server stability, scalability, and performance during critical usage periods.

Development and Enhancements

Implement additional feature changes, bug fixes, and ongoing development across both platforms as requested.

Ensure all updates align with business goals and platform usability standards.

Live Sales Online Events and Live Sales Event Monitoring

Proactively monitor live sales activity and server performance on live event days.

Provide real-time support and technical oversight to ensure seamless operation during high-traffic events.

Permissions and User Access Control

Manage staff and user access rights within the company’s Digital Software.

Maintain role-based access controls and ensure secure user management practices.

Registrations, CRM Integration, and Automation :

Integration, monitoring, and maintenance of CRM systems, including HubSpot, Zapier, and associated platforms.

CRM and Automation Monitoring

Ongoing monitoring of HubSpot workflows, pipelines, and deal stages.

Supervision and maintenance of Zapier integrations (Zaps) and related automation.

Ensuring consistent performance and data accuracy across integrated platforms.

Error Resolution

Troubleshooting and resolving errors caused by client or bidder input mistakes.

Addressing system issues resulting from changes or disruptions due to staff oversight.

Marketing Support

Creation and maintenance of marketing templates and content within the CRM.

Alignment of templates with brand guidelines and campaign goals.

Workflow Enhancements

Development and implementation of additional workflows and automation as required.

Setup of new integrations to support evolving business needs and third-party system changes .

Third-Party System Issue Management

Fixing issues and conflicts caused by external systems or service changes, including but not limited to :

Autotrader

Truck and Trailer

Meta (Facebook / Instagram)

Google (Ads, Analytics, etc.)

Social Media Platforms

Zapier

HubSpot

WordPress

Gravity Forms

CRM Rebuilds and Data Migrations

Rebuilding CRM systems when required due to structural or functional limitations.

Executing safe and structured CRM data migrations to or from HubSpot or other platforms.

Data and Cloud Storage Management :

This scope outlines the responsibilities related to the management, monitoring, and support of data storage systems across both local and cloud-based environments.

Data Backup Monitoring

Continuous monitoring of automated data backup systems across all local and cloud infrastructure.

Verification of backup completion, integrity, and accessibility.

User Access and Permission Management

Management of user access rights and permission levels for all storage systems.

Implementation of role-based access controls to ensure data security and compliance.

Cloud and Local Infrastructure Support

Ongoing technical support for the following storage infrastructure :

On-site servers

NAS servers

Synology systems

Azure cloud storage

Archived / local PC storage

Data Migration

Execution of data migration tasks is not covered under standard backup schedules.

Migration planning, validation, and execution to ensure minimal disruption.

Data Loss and Incident Response

Support and recovery in the event of data loss due to :

Staff negligence

Security breaches

Cyberattacks

Natural disasters

Coordination of investigation efforts and reporting for any data-related incidents.

Data Recovery and Breach Investigation

Full data recovery services, where possible, following loss or breach.

Forensic analysis and investigation of breaches or system attacks to identify root causes and prevent recurrence.