CRM Presales Consultant

Deka Minas (Pty) Ltd; Johannesburg; On-site; ZAR 30 000 - 70 000; Full time

Job summary

A leading SaaS platform provider is on the lookout for a dynamic presales professional to join their team in Johannesburg. This role involves collaborating closely with sales teams to create tailored solutions that drive business closures. You will engage with clients, present product capabilities, and develop compelling proposals to meet customer needs. If you have a passion for technology and a knack for problem-solving, this is an exciting opportunity to make a significant impact in a rapidly evolving industry. Join a forward-thinking company where your expertise will be valued and your contributions will shape the future of client engagement.

Qualifications

• 2-4 years of presales experience in relevant industries.
• Strong presentation skills and problem-solving abilities.

Responsibilities

• Deliver high-quality experiences during customer engagement and onboarding.
• Create solution documents and respond to RFQs/RFPs.

Skills

Presales Experience

Communication Skills

Presentation Skills

Problem-Solving Skills

Commercial Acumen

Customer-Facing Skills

Cloud Technology Understanding

Multitasking Ability

Job description

A leading SaaS platform provider is seeking a presales professional to collaborate closely with sales teams in creating solutions and driving business closures.

Key Responsibilities :

1. Deliver a high-quality experience to prospects and customers during engagement, acquisition, and onboarding.
2. Present and demonstrate end-to-end product capabilities to all required points of contact at prospect's or customer's end.
3. Create Solution Documents / Business Proposals, respond to RFQs / RFPs, and develop quick proof-of-concepts, custom demos, or integrations to support sales negotiations and deal closures.
4. Understand the software and tools ecosystem of each prospect/customer and identify optimal ways to connect the company to them.
5. Assess customer needs and collaborate with client POCs, sales, product/technology, delivery, and partner teams to identify the best solutions.
6. Gain a thorough understanding of the product/platform and stay updated on new features, pitching them appropriately based on client requirements.
7. Maintain knowledge of the competitive landscape and their offerings across relevant domains and regions.
8. Provide feedback to product development, delivery, and sales teams regarding market trends and customer solution expectations.
9. Engage continuously with technology, delivery, partners, and third-party vendors to foster innovations and enhancements, creating opportunities for upselling and cross-selling.
10. Follow best practices and drive process efficiencies, automation, and technological innovations.
11. Aim to become the regional solution expert and go-to person for the sales team to address customer demands and business needs.
12. Build strong relationships with clients and partners, exploring upsell and cross-sell opportunities in collaboration with sales and customer success teams.
13. Participate in delivering knowledge-sharing sessions and training to internal teams and partners.

Requirements :

1. 2-4 years of experience in a presales role, preferably in Manufacturing, Automotive, Healthcare, Real Estate, or within a CRM product organization.
2. Excellent written and verbal communication skills in English.
3. Strong presentation and demonstration skills, capable of addressing key client pain points.
4. Expertise in creating presentations, proposals, and contracts with good commercial acumen.
5. Excellent problem-solving skills, aptitude, and ability to create quick prototypes or proof-of-concepts.
6. Experience in preparing business and commercial proposals and responding to RFQs/RFPs.
7. Passionate about customer-facing roles.
8. Ability to quickly grasp new technologies and execute effectively.
9. Understanding of cloud-based platforms/applications and their delivery and consumption.
10. Knowledge of SaaS applications' unique features and challenges, including web and mobile.
11. Focused on delivering quality results and capable of multitasking.
12. Strong work ethics, teamwork, and collaboration skills.