Crm Platform Architect

Golden Rule; Gauteng; On-site; ZAR 800,000 - 1,200,000; Full time

Job summary

A leading company in South Africa is seeking a CRM Platform architect to own the architecture capability of its Group CRM Platform. This role involves designing and maintaining enterprise CRM architectures, ensuring that they align with business, IT, and enterprise architecture goals. Candidates should have a strong IT background, with at least 8 years of experience in architecture practice, specifically in CRM solutions like Salesforce.

Qualifications

• 8+ years experience as an architecture practitioner.
• 5+ years experience in CRM-specific architecture and solution design.
• Deep domain knowledge of CRM and cloud systems.

Responsibilities

• Responsible for design and maintenance of CRM Platform architectures.
• Ensure alignment with Group business and IT objectives.

Skills

CRM industry standards & certifications

Architecture practice and modelling

Business process optimization

Data privacy knowledge

Software design concepts

DevOps understanding

Education

BSc in Computer Science

BComm in Information Systems / Informatics

Job description

Job Summary

Is the owner of the Group CRM Platform architecture capability. The CRM Platform architect is responsible for the design, development, delivery, and ongoing maintenance of enterprise CRM Platform architectures and related execution roadmaps, ensuring alignment with the overarching objectives of the Group business, IT, and enterprise architecture (EA) requirements.

Skills and Experience

Qualifications

• BSc in Computer Science or BComm in Information Systems / Informatics or a similar relevant IT degree from a recognized university.
• Architecture practice and modelling-related certifications, e.g., TOGAF, TMForum.
• CRM industry standards & certifications would be beneficial.
• Supporting technology or business domain certifications.

Experience

• 8+ years' experience as an architecture practitioner.
• 5+ years' experience in CRM-specific architecture and solution design.
• 5+ years' experience in Salesforce.
• 5+ years' experience in leading/managing architecture and/or CRM implementation teams.
• 3+ years' experience in implementing various CRM solutions/projects.
• Deep domain knowledge of CRM and cloud systems/platforms & implementations, with hands-on experience working on related technologies.
• Experience with different CRM systems and ecosystems.
• Proven track record in establishing CRM capabilities and defining/delivering related architectures.
• Knowledge of common CRM architectures.
• Business process optimization skills related to CRM processes, including data privacy, security, and legal/regulatory requirements.
• Strong understanding of software design and DevOps concepts.
• Azure DevOps (ADO) and SAFe Agile experience are advantageous.