CRM Manager (Retail, Marketplace & Advertising)

• This role is fully remote based in the Gauteng Province and KwaZuluNatal regions.

The Business Development Manager will be responsible for creating and executing plans to drive business growth, expand market presence, and identify new opportunities for revenue generation, continually seeking opportunities for growth and building strong relationships with customers and partners in the industry.

This will be a crucial role in launching and growing the sales business for our range of product software and services that enable golf clubs to manage their operations efficiently, driving long-term sustainability and revenue for our business within the region. The primary territories for this role will be within the Gauteng Province and KwaZuluNatal regions. The role will report to the Director Sales Operations with a dotted line to the local Operations Manager.

Key Responsibilities:

• Relationship building and management will be at the core of this role leading to new customer acquisition as well as further developing existing accounts to increase revenue by product adoption and upselling.
• The Business Development Manager will be sales and revenue focused and contribute to business success by;
• Analyse and develop a full understanding of market requirements, competitive landscape, and our sales philosophy and products alongside this.
• Build and develop a go-to-market strategy to drive acquisition and growth. This will involve leveraging technical tools and quantitative data to develop strategies that will lead both clients and our business to success.
• Acquire advanced product knowledge and competitive awareness to conduct presentations and negotiations that differentiate our products and services as a technical and commercial solution for potential customers.
• Build and leverage a strong network within and across the industry identifying potential new customers and engaging with prospects to promote and demonstrate our products and services.
• Collaborate across internal teams specifically customer support, marketing, and product teams to ensure customer success and achievement of business goals.
• Play a key role in contributing and collaborating with senior management in the planning, rollout, and delivery of strategic sales initiatives.
• Being results-focused on meeting and/or exceeding individual and department metrics and goals as well as exercising accountability, proactivity, and a strong work ethic in driving revenue growth across your region.
• Daily use of Salesforce to maintain and record all customer activity, create sales orders, report and analyse market data to create and deliver on go-to-market strategies and maximize sales opportunities.
• Acting as an ambassador for the business and participating on behalf of the company in exhibitions, conferences, and/or events that are determined to help build accelerating sales or build your profile.
• Engaging with colleagues internationally to understand and support the growth of a positive company culture in your region ensuring that core values and good sportsmanship behaviours are consistently demonstrated.

Qualifications: Essential:

• 5 years of professional experience in sales and/or account management in a SaaS environment promoting web/cloud/mobile based products in a relevant industry (e.g. Sports/Leisure/Hospitality).
• Experience using Salesforce or similar CRM.
• Own a car and hold a valid SA driver's license.
• Consultative selling approach.
• A proven track record of successful business development and acquiring new customers.
• A good understanding of the game of golf, its practices, and environment.
• Excellent communication and presentation skills demonstrated in both virtual and face-to-face client engagement settings.
• A self-starter with a results-oriented mindset and a proven track record of achieving targets and objectives.
• Collaborative and adaptable with experience of working in conjunction with multiple teams.
• Experience in analysing, collecting, and presenting data to support proposals to current and potential clients.
• Proficient in English both written and verbal communication.
• Willingness and ability to travel between Gauteng and KwaZuluNatal as required to build relationships and drive business development.
• Relevant tertiary degree (e.g. Business/Sales/Marketing/IT).
• Experience working in golf industry or with golf-related technology.
• Established network of relationships with golf professionals, golf clubs, industry bodies, or sports organisations.
• Experience launching new products into markets.
• Proficiency in Afrikaans to enhance communication with a diverse client base would be advantageous.
• In-depth knowledge of the Gauteng and KwaZuluNatal markets including key stakeholders, potential partners, and competitors.
• Strong technical understanding with a high level of comfort in using web-based cloud applications.
• Excellent organisational and time management skills.

Remuneration & Benefits: Competitive market-related salary with a base salary and commission structure plus additional benefits.

Location: Fully remote home-based based in the Gauteng region.

Additional Information:

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to.

For LA County and City Residents Only: NBCUniversal will consider for employment qualified applicants with criminal histories or arrest or conviction records in a manner consistent with relevant legal requirements including the City of Los Angeles Fair Chance Initiative For Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the California Fair Chance Act where applicable.

Remote Work: Employment Type:

Key Skills:

Business Development, Sales Experience, B2B Sales, Marketing, Cold Calling, Account Management, Territory Management, Salesforce, Affiliate Marketing, CRM Software, Negotiation, Lead Generation