CRM Business Analyst III (Salesforce)

Capitec Bank; Sandton; On-site; ZAR 700,000 - 900,000; Full time

Job summary

A leading South African bank is seeking a Salesforce Senior Business Analyst to bridge business needs with technical solutions. The ideal candidate has over 7 years of experience and a strong understanding of Salesforce Financial Services Cloud. You will analyze, design, and implement features while ensuring alignment with business objectives. Join a dynamic team focused on innovation and growth.

Benefits

Growth opportunities

Employee benefits

Cohesive teams

Qualifications

• 7+ years working experience as a BA in various contexts.
• 2+ years experience in Banking/Financial Services.
• Strong understanding of Salesforce Financial Services Cloud.

Responsibilities

• Serve as a liaison between stakeholders and the Salesforce development team.
• Lead analysis, design, and implementation of Salesforce features.
• Ensure scalable and user-friendly solutions aligned with business objectives.

Skills

Analytical Skills

Interpersonal & Relationship management Skills

Communications Skills

Facilitation Skills

Negotiation skills

Planning, organizing, and coordination skills

Job description

Apply by

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here

2. Once you have completed the above, finalize your application by clicking apply below.

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earning the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership. And to support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities, as well as employee benefits and savings. We make it a priority to ensure that each member of the Capitec team feels welcome, valued, focused, and has the opportunity to grow.

About the Role:

We are looking for a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join our dynamic team. In this role, you will act as a crucial link between business needs and technical solutions, serving as the primary liaison between stakeholders and the Salesforce development team. You will lead the comprehensive analysis, design, and implementation of Salesforce features, ensuring that solutions are scalable, user-friendly, and aligned with our business objectives.

Our Ideal Candidate Has:

• 7+ years working experience as a BA in a wide variety of situations, contexts, and complexities.
• 2+ years of Banking/Financial Services Industry Knowledge
• 2+ years working as a Salesforce Business Analyst/Solution Analyst
• Strong understanding of Salesforce Financial Services Cloud
• Must be capable of using a variety of techniques and completing business analysis tasks independently.
• Business and data analysis
• Understanding of business process and translating requirements into business processes, context diagrams, visual explanations, etc.
• Functional and business process design
• Communication and translation of information across business and technical environments (Interface between business and Technology)
• Design of evidence-based best practice solutions
• Stakeholder engagement and collaboration
• Project Management principles and relevant development lifecycle experience
• Agile development lifecycle principles and experience
• Understanding of systems and the Systems Development Life Cycle (SDLC)

Skills:

• Analytical Skills
• Interpersonal & Relationship management Skills
• Communications Skills
• Facilitation Skills
• Negotiation skills
• Planning, organizing, and coordination skills

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Additional Information

• Clear criminal and credit record

Capitec is committed to diversity; applications to this position will strictly be considered in support of our employment equity goals.