CRM Business Analyst III

Capitec Bank; Sandton; On-site; ZAR 600,000 - 800,000; Full time

Job summary

Capitec Bank is seeking a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join its dynamic team. This role involves acting as the essential link between business needs and technical solutions, leading analysis and implementation of Salesforce features to drive business success. The ideal candidate will have extensive experience in banking and Salesforce, showcasing strong analytical and communication skills. Join us in our mission to innovate and create the best bank in the world, while experiencing a supportive and growth-oriented workplace.

Qualifications

• 7+ years of experience as a Business Analyst in various situations and complexities.
• 2+ years of Banking/Financial Services Industry Knowledge.
• 2+ years working as a Salesforce Business Analyst/Solution Analyst.
• Strong understanding of Salesforce Financial Services Cloud.
• Capability in using various techniques and completing business analysis tasks independently.
• Business and data analysis skills.
• Understanding of business processes and translating requirements into business processes, diagrams, visual explanations, etc.
• Functional and business process design skills.
• Excellent communication and translation skills across business and technical environments.
• Design of evidence-based best practice solutions.
• Stakeholder engagement and collaboration skills.
• Project Management principles and relevant development lifecycle experience.
• Experience with Agile development lifecycle principles.
• Understanding of systems and the Systems Development Life Cycle (SDLC).

Responsibilities

• Act as a crucial link between business needs and technical solutions, serving as the primary liaison between stakeholders and the Salesforce development team.
• Lead the analysis, design, and implementation of Salesforce features, ensuring solutions are scalable, user-friendly, and aligned with business objectives.

Skills

Analytical Skills

Interpersonal & Relationship Management Skills

Communication Skills

Facilitation Skills

Negotiation Skills

Planning, Organizing, and Coordination Skills

Job description

Apply by:

We're on the lookout for energetic, self-motivated individuals who share our passion for service in the banking industry. To be part of the journey, follow the steps below:

1. To see what life at Capitec is all about and complete a short assessment, please click here!
2. Once you have completed the above, finalize your application by clicking apply below.

Join Us in Becoming the Best Bank in the World!!

We appoint energized and motivated people for their potential and continuously look for talented, driven individuals to help us innovate and evolve. That is why we focus on finding the right people for the right jobs. We love what we do because we focus on making a positive difference for our clients and employees. Our company DNA is built around talented and committed teams dedicated to building a brand that we are proud of and earning the trust of our clients.

Who We Are

We are a bank, but we’re much more than that. We believe that banking is about enabling people to control their financial lives through banking that is simplified, accessible, affordable, and delivered through personal experience. By helping our clients manage their financial lives better, we enable them to live better.

Why Choose Us

At Capitec, we offer our best by living up to our CEO values in every situation – we always put the Client first, act with Energy, and take Ownership. To support people in being their best, our Employee Value Proposition offers every value to all team members through cohesive teams, growth opportunities, as well as employee benefits and savings. We prioritize making each team member feel welcome, valued, focused, and with opportunities to grow.

About the Role

We are looking for a highly skilled Salesforce Senior Business Analyst / Feature Analyst to join our dynamic team. In this role, you will act as a crucial link between business needs and technical solutions, serving as the primary liaison between stakeholders and the Salesforce development team. You will lead the analysis, design, and implementation of Salesforce features, ensuring solutions are scalable, user-friendly, and aligned with our business objectives. This role offers a unique opportunity to influence and grow within our Business Bank.

Our Ideal Candidate Has:

• 7+ years of experience as a Business Analyst in various situations and complexities.
• 2+ years of Banking/Financial Services Industry Knowledge.
• 2+ years working as a Salesforce Business Analyst/Solution Analyst.
• Strong understanding of Salesforce Financial Services Cloud.
• Capability in using various techniques and completing business analysis tasks independently.
• Business and data analysis skills.
• Understanding of business processes and translating requirements into business processes, diagrams, visual explanations, etc.
• Functional and business process design skills.
• Excellent communication and translation skills across business and technical environments.
• Design of evidence-based best practice solutions.
• Stakeholder engagement and collaboration skills.
• Project Management principles and relevant development lifecycle experience.
• Experience with Agile development lifecycle principles.
• Understanding of systems and the Systems Development Life Cycle (SDLC).

Skills:

• Analytical Skills
• Interpersonal & Relationship Management Skills
• Communication Skills
• Facilitation Skills
• Negotiation Skills
• Planning, Organizing, and Coordination Skills

If you are interested in being part of this dynamic team, on a mission to build the best bank in the world through unlocking the potential of its people, please apply. We would love to hear from you!

Additional Information

• Clear criminal and credit record

Capitec is committed to diversity; applications to this position will be considered in support of our employment equity goals.