CRM & Billing Technical Lead - Microsoft Dynamics

SWATX; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

A technology solutions provider based in Cape Town is seeking a CRM & Billing Technical Lead to oversee the design and implementation of Microsoft Dynamics 365 solutions. Candidates should have over 8 years of experience, strong leadership skills, and the ability to integrate systems effectively. This role is critical in ensuring the scalability and performance of enterprise CRM systems.

Qualifications

• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Experience with RESTful APIs, SOAP, and integration patterns.
• Strong problem-solving and leadership skills.

Responsibilities

• Lead the design and implementation of Microsoft Dynamics 365 CRM solutions.
• Oversee end-to-end integrations with ERP and payment gateways.
• Manage customizations and configurations within Dynamics 365.

Skills

Expertise in Microsoft Dynamics 365

Leadership skills

Technical problem solving

Understanding of billing models

Familiarity with Agile methodologies

Education

Bachelor's or Master's in Computer Science

Job description

We are seeking a CRM & Billing Technical Lead with expertise in Microsoft Dynamics 365 to drive the design, development, and implementation of enterprise CRM and billing solutions. This role requires strong leadership, hands-on technical skills, and the ability to guide teams in delivering scalable, high-performance solutions.

Key Responsibilities

• Lead the design, architecture, and implementation of Microsoft Dynamics 365 CRM and Billing solutions.
• Oversee end-to-end integrations with ERP, payment gateways, customer portals, and other enterprise systems.
• Provide technical leadership to development teams, ensuring best practices in coding, architecture, and performance optimization.
• Manage customizations, configurations, workflows, and plugins within Dynamics 365.
• Collaborate with business stakeholders to gather requirements, design solutions, and define roadmaps.
• Ensure high availability, scalability, and security of CRM & Billing systems.
• Troubleshoot performance issues and oversee system upgrades and patches.
• Work with DevOps teams for CI / CD pipeline automation and deployment management.
• Ensure compliance with regulatory, security, and data protection standards.

Requirements

Qualifications & Skills

• Bachelor's or Master's in Computer Science, Information Technology, or related field.
• 8+ years of experience in Microsoft Dynamics 365 CRM & Billing solutions.
• Knowledge of billing models, invoicing processes, and subscription management.
• Experience with RESTful APIs, SOAP, and integration patterns.
• Familiarity with Agile methodologies (Scrum, SAFe) and DevOps practices.
• Strong problem-solving and leadership skills.

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