CRM Architect II

Capitec; Stellenbosch; On-site; ZAR 300,000 - 400,000; Full time

Job summary

A leading South African financial institution is seeking a technical CRM expert to enhance client engagement programs. The ideal candidate will have over 2 years of experience with Salesforce Marketing Cloud and a relevant tertiary qualification. This role involves designing CRM solutions and cross-functional collaboration, practicing Agile methodology for ongoing improvement.

Qualifications

• 2-3 years of technical CRM experience in a client relationship environment.
• Experience working on Salesforce Marketing Cloud or other CRM platforms.
• Experience operating in an environment practicing Agile methodology.

Responsibilities

• Be a client engagement technical expert, applying data and engineering know-how.
• Conceptualize and design CRM solutions for communication programs.
• Work cross-functionally with multiple stakeholders.

Skills

Analytical skills

Communication skills

Interpersonal and relationship management skills

Planning, organizing, and coordination skills

Problem-solving skills

Education

Relevant tertiary qualification in SAFe Program Consultant (SPC) or similar

Honours Degree in Information Technology or similar

Tools

Salesforce Marketing Cloud

Salesforce CRM

Job description

Purpose Statement

• To be a client engagement technical expert and apply and provide data, systems, and engineering know-how to support, track, develop, and improve client engagement programmes, campaigns, and prompts throughout the client engagement life cycle.
• To conceptualise, articulate, design, and build Client Relationship Management (CRM) solution designs in relation to specific communication programmes, campaigns, and prompt business requirements.

Experience

Minimum:

• >2-3 years of technical CRM experience in a client relationship environment or business engineering to understand data, modelling, selection, systems, and integration points in respect of a client-centric view.
• >1 year of experience working on Salesforce Marketing Cloud and/or other CRM platforms.
• Experience working cross-functionally with multiple stakeholders.
• Experience operating in an environment practicing Agile methodology.

Ideal:

• >2 years’ experience in Customer Engagement (CE) to understand data, modelling, selection, systems, and integration points in respect of a client-centric view.
• >2 years of program or business engineering project experience.

Qualifications (Minimum)

• A relevant tertiary qualification in SAFe Program Consultant (SPC) or similar.

Qualifications (Ideal or Preferred)

• Honours Degree in Information Technology or similar.

Knowledge

Minimum:

• Salesforce Marketing Cloud
• Salesforce CRM
• Process engineering
• Analytics and modelling
• System integration, APIs
• Customer relationship management principles, tools, and methods
• Understanding of data, modelling, selection, systems, and integration points in respect of a client-centric view.
• Stakeholder engagement and management principles and practices
• Experience with Agile methodology

Ideal:

• Customer Experience (CX) or Customer Engagement (CE) journey mapping
• Technical CRM program building
• AI modelling
• Digital channel development and integration

Skills

• Analytical skills
• Communication skills
• Interpersonal and relationship management skills
• Planning, organizing, and coordination skills
• Problem-solving skills

Conditions of Employment

• Clear criminal and credit record