CRM Analyst

Badger Holdings (Pty) Ltd; Wes-Kaap; On-site; ZAR 200,000 - 300,000; Full time

Job summary

A leading insurance company in South Africa is seeking a CRM Analyst to architect intelligent CRM strategies. The role involves optimizing customer journeys, building automation, and collaborating with teams to ensure data-driven decisions. This entry-level position is ideal for those with experience in HubSpot and marketing automation.

Qualifications

• Entry level position with experience in CRM and automation valued.
• Strong analytical and collaboration skills necessary.

Responsibilities

• Design and implement CRM strategies that improve customer journeys.
• Build automation to reduce call center reliance and drive growth.
• Collaborate with teams for data-driven decision making.

Skills

Experience with HubSpot

Marketing automation

Mapping customer journeys

Collaborative mindset

Job description

Overview

CRM Analyst role at Badger Holdings Inc. We are redefining the insurance experience—digital, customer-first, and data-driven. The CRM Analyst will be the architect behind intelligent, scalable CRM strategies to reduce call centre reliance and accelerate digital growth. You’ll partner across departments to drive targeted engagement, build automation, and turn data into impactful decisions.

Responsibilities

• Design and implement CRM strategies that improve customer journeys and marketing automation.
• Build and optimize automation to reduce reliance on the call centre and drive digital growth.
• Collaborate with cross-functional teams to enable targeted engagement and data-driven decision making.

Qualifications

• Experience with HubSpot and marketing automation.
• Strong ability to map customer journeys and convert data into actionable insights.
• Collaborative mindset to work across departments and drive results.
• Entry level, Full-time

About the Company

At dotsure.co.za, we’re redefining the insurance experience—100% digital, customer-first, and data-driven. As one of South Africa’s fastest-growing insurers, we deliver world-class service through smart technology and human creativity.