Creditors Manager

Qetello; Cape Town; On-site; ZAR 600,000 - 900,000; Full time

Job summary

Qetello Holdings is recruiting a Transporter Creditors Manager to join their Durbanville-based Finance team. This role oversees the Transporter Creditors Department, ensuring accurate creditor processing, reconciliations and timely payments, while building strong relationships with transporters.

The ideal candidate has experience as a Creditors Manager, Accounts Payable Manager or Finance Team Leader with a track record in high-volume creditor environments and a hands-on leadership style focused

Qualifications

• Proven experience in creditors/Accounts Payable management or finance leadership.
• Strong knowledge of creditor reconciliations and payment processing.
• Experience leading a team and driving process improvements in a high-volume environment.

Responsibilities

• Lead and manage the Transporter Creditors Department and ensure departmental objectives are achieved.
• Manage daily workflow and allocation of responsibilities across the team.
• Maintain high standards of accuracy, productivity and service delivery.
• Foster open communication and accountability within the team.
• Collaborate with Finance leadership and other Creditors Manager.
• Oversee recruitment, onboarding, and development of team members.
• Ensure transporter accounts are reconciled and queries resolved efficiently.
• Drive process improvements and automation where applicable.
• Maintain strong financial controls to prevent errors and fraud.

Skills

Creditors

Accounts Payable

Team Leadership

Education

Bachelor's degree in Finance

Tools

Microsoft Excel

ERP Systems

Job description

TRANSPORTER CREDITORS MANAGER

Location: Durbanville, Cape Town
Position Type: Permanent | Full-Time
Salary: Market-Related
Industry: Transport | Logistics | Finance | Accounts Payable

About the Opportunity

Qetello Holdings is recruiting on behalf of our client for an experienced Transporter Creditors Manager to join their Finance team based in Durbanville.

This is an excellent opportunity for an experienced Creditors Manager, Accounts Payable Manager or Finance Team Leader who has strong creditors experience and enjoys leading people, improving processes and building effective supplier and transporter relationships.

The successful candidate will take overall responsibility for the day-to-day management of the Transporter Creditors Department, ensuring accurate and timely creditor processing, reconciliations, payments, POD management and query resolution.

This is a hands-on management position requiring a strong combination of financial control, people leadership, stakeholder management and process improvement.

Candidates with previous experience within the transport, logistics, freight, supply chain or high-volume creditors environment will be particularly well suited to this opportunity.

Key Responsibilities

• Lead and manage the Transporter Creditors Department and ensure departmental objectives are achieved.
• Manage the daily workflow and allocation of responsibilities across the team.
• Maintain high standards of accuracy, productivity and service delivery.
• Create an approachable and supportive working environment that encourages open communication and accountability.
• Work collaboratively with the other Creditors Manager and Finance leadership team.
• Effectively manage a team with different personalities, experience levels and development needs.

People Management & Team Development

• Manage the ongoing performance of employees within the department.
• Conduct performance discussions and implement appropriate development plans where required.
• Identify training requirements and provide additional support to employees who require development.
• Participate in the recruitment and onboarding of new team members.
• Manage disciplinary and performance-related processes where necessary.
• Facilitate the appropriate handling of grievances and workplace conflict, escalating matters to HR where required.
• Conduct regular check-ins with new employees and ensure successful integration into the department.

Financial & Creditor Management

• Review and approve monthly creditor reconciliations.
• Ensure transporter accounts are accurately reconciled and outstanding items are investigated.
• Review creditor balances, outstanding queries and supporting documentation.
• Upload approved payments onto the accounting system.
• Verify payment amounts, banking details and payment references before final processing.
• Maintain strong financial controls to reduce the risk of incorrect, duplicate or fraudulent payments.
• Ensure creditor transactions are processed accurately and within agreed deadlines.

Transporter Relationship Management

• Build and maintain professional relationships with transporters and service providers.
• Maintain regular communication with transporters regarding accounts, outstanding documentation and queries.
• Oversee the financial onboarding of new transporters.
• Arrange meetings relating to new or amended Standard Operating Procedures (SOPs).
• Conduct quarterly or ad hoc meetings with transporters where necessary to proactively address outstanding matters.
• Ensure transporter emails and account queries are responded to within acceptable turnaround times.
• Escalate persistent transporter issues where appropriate.

POD & Query Management

• Maintain oversight of outstanding Proof of Delivery (POD) documentation and creditor queries.
• Ensure accurate running logs are maintained for outstanding PODs and queries per transporter.
• Monitor outstanding query volumes and ensure these remain at manageable levels.
• Escalate persistent non-compliance or unresolved transporter matters.
• Oversee the end-to-end resolution of creditor and transporter queries.
• Ensure designated query-resolution time is effectively utilised by the team.
• Identify recurring problems and implement measures to prevent repeat queries.

Reporting

• Provide regular reporting to the Finance Manager regarding:
  • Outstanding transporter queries
  • POD matters
  • Team performance
  • Staffing matters
  • New employee progress
  • High-risk or unresolved creditor issues
• Escalate material financial, operational or transporter concerns promptly.
• Respond timeously to Finance Manager requests, query listings and departmental reporting requirements.

Compliance & Risk Management

• Ensure compliance with company policies, accounting procedures and relevant financial controls.
• Maintain appropriate controls around creditor processing and payments.
• Identify and mitigate risks relating to:
  • Duplicate payments
  • Incorrect payments
  • Fraud
  • Processing errors
  • Outstanding documentation
  • Unresolved creditor balances
• Maintain appropriate supporting documentation and audit trails.
• Promote sound governance and accountability throughout the creditors function.

Process Improvement

• Take ownership of Transporter Creditors processes and ensure procedures are consistently followed.
• Identify inefficiencies and recommend practical process improvements.
• Drive improvements in turnaround times, query management and reconciliation processes.
• Identify opportunities for automation and technology integration.
• Assist in improving workflows, controls and reporting within the creditors environment.
• Remain informed of relevant best practices relating to accounts payable, creditors and transport finance administration.

Minimum Requirements

• Matric / Grade 12 – essential.
• Proven experience within a Creditors, Accounts Payable or Finance management/team leadership position – essential.
• Strong practical experience with creditor reconciliations and payment processing – essential.
• Demonstrated experience managing, supervising or leading a finance/creditors team.
• Strong working knowledge of Microsoft Office, particularly Microsoft Excel.
• Experience working with accounting or ERP systems.
• Ability to manage large volumes of transactions, queries and reconciliations.
• Strong understanding of financial controls and accounts payable processes.

Advantageous Requirements

• Bachelor's degree or relevant tertiary qualification in:
  • Finance
  • Accounting
  • Business Administration
  • Financial Management
  • or a related field.
• Previous experience within the transport, logistics, freight or supply chain industry.
• Experience managing transporter or supplier accounts.
• Experience working with Acumatica or a similar ERP/accounting system.
• Experience within a high-volume creditors or accounts payable environment.

Key Competencies

• Strong leadership and people-management ability.
• Excellent creditor reconciliation and accounts payable knowledge.
• Strong analytical and problem-solving skills.
• Ability to interpret reconciliations, ageing reports and creditor-related financial information.
• Excellent attention to detail and financial accuracy.
• Strong communication and stakeholder-management skills.
• Confidence when engaging with transporters, suppliers, employees and senior management.
• Ability to manage difficult conversations and resolve conflict professionally.
• Strong organisational and time-management skills.
• Ability to prioritise multiple matters simultaneously.
• Ability to work effectively under pressure and meet strict deadlines.
• A proactive and solutions-driven approach.
• Strong sense of accountability and ownership.
• Ability to identify problems and implement practical improvements.
• High level of integrity and professional judgement.
• Collaborative management style and strong teamwork ability.

Ideal Candidate Profile

We are looking for someone who is more than a traditional creditors supervisor.

You should be comfortable leading a team, reviewing reconciliations, dealing directly with transporters, resolving complicated account queries, managing performance and improving financial processes.

You will thrive in this position if you enjoy working in a fast-moving environment where you can take ownership, solve problems and have a meaningful impact on both operational performance and financial controls.

Why Consider This Opportunity?

• Take ownership of an important finance function within a dynamic transport environment.
• Lead and develop an established creditors team.
• Work closely with Finance and operational stakeholders.
• Build strong relationships with transporters and service providers.
• Drive improvements to financial processes and controls.
• Introduce greater efficiencies and automation into the creditors environment.
• Grow your management experience within the transport and logistics sector.