Credit Operations Manager

ExecutivePlacements.com - The JOB Portal; Pretoria; On-site; ZAR 500,000 - 800,000; Full time

Job summary

A leading organization seeks a highly skilled Credit Operations Manager in Pretoria. This pivotal role involves overseeing large collections operations, driving performance, and implementing strategic initiatives. Candidates should have a strong background in collections management with at least 5 years of operational experience, alongside leadership and analytical skills. If you're ready to lead a high-performance team, please apply.

Qualifications

• Minimum of 5–7 years’ experience in an operational Collections Manager role.
• Deep understanding of collection methodologies and best practices.
• Strong analytical and numerical aptitude.

Responsibilities

• Manage daily operations of a large collections call centre.
• Monitor absenteeism and implement corrective actions.
• Conduct regular portfolio performance reviews and contribute to strategy discussions.

Skills

Leadership

Analytical skills

Problem-solving

Time management

Communication

Education

Matric (Grade 12)

Job description

Recruiter:

The Recruiters

Job Ref:

CSTS010725A

Date posted:

Thursday, July 10, 2025

Location:

Pretoria, South Africa

Salary:

Commensurate with experience

SUMMARY:

Credit Operations Manager needed...

POSITION INFO:

A leading organisation is seeking a highly skilled and experienced Credit Operations Manager to oversee and optimise the performance of its collections department. The successful candidate will play a pivotal role in managing day-to-day operations, driving performance, minimising bad debt, and fostering a culture of continuous improvement and compliance.

This is an excellent opportunity for a strategic and hands-on leader with a solid track record in managing large credit and collections teams.

Key Responsibilities:

Manage daily operations of a large collections call centre (approximately 200 agents) handling early-stage outbound and inbound collections.

Ensure departmental targets for collections and delinquency are consistently achieved or exceeded.

Maintain and continuously improve collections processes, systems, and performance metrics.

Promote a culture of high performance and accountability, supporting staff through training, coaching, and performance development.

Monitor absenteeism, lateness, attrition, and implement corrective actions where necessary.

Conduct regular portfolio performance reviews and contribute to strategy discussions with senior management.

Liaise with internal teams to improve efficiency and reduce bad debt exposure.

Stay up to date with relevant legislation and technological developments to enhance operational outcomes.

Lead recruitment and onboarding processes to ensure high-quality hires.

Drive both technical and soft skills development initiatives for the team.

Handle performance management and IR matters in line with company policies.

Collaborate with Dialler and IT support teams to resolve issues and optimise strategy.

Provide input into collections strategies and propose innovative improvements.

Requirements:

Matric (Grade 12) is essential.

Minimum of 5–7 years’ experience in an operational Collections Manager role.

At least 7 years'' experience within the collections industry with a proven ability to meet or exceed performance targets.

Prior experience as a Collections Agent and/or Supervisor is advantageous.

Deep understanding of collection methodologies and best practices.

Strong background in team leadership, performance management, and operational planning.

Proven track record of driving change, improving processes, and implementing strategic initiatives.

Experience analysing reports and data to drive business decisions.

Strong leadership and team management abilities

Excellent time management and organisational skills

High attention to detail and accuracy

Strong analytical and numerical aptitude

Ability to work under pressure and manage multiple priorities

Proactive approach with a continuous improvement mindset

Excellent communication, coaching, and problem-solving skills

Ability to convert data insights into actionable strategies

If you would like to apply for this opportunity and meet the requirements, please email your updated CV to

Please note: Only shortlisted candidates will be contacted. If you do not receive a response within 14 days, kindly consider your application unsuccessful.